Operations Manager (Senior)

Lead IT projects, including the design and deployment of new IT hardware and services. Facilitate and maintain CLIENTS Hardware Ordering Systems IT end-user support relating to personal workspace infrastructure (PCs, MFDs, mobile phones, fixed telephony, and video conferencing) IT end-user support relating to industrial workspace infrastructure (Production printers, scanners, BVIS, and DLOG devices) VIP support Administration and steering of software and hardware requirements. Hardware Lifecycle Management for CLIENTS approved hardware Support the steering of Model-1 & Model-2 production devices (with full IT support) IT vendor and supplier management for all end-user services, solutions and hardware deliveries Action and resolve IT incidents and problems incident management. Action and coordinate change management as required withing the business Budget controls for employee telecommunication costs (mobile, fixed, and data usage) Active Directory maintenance PRIMA maintenance (Hardware asset Management) Spend Manager maintenance (telephony fee/spend management)