This Cosmetic & Fragrance company has a clear vision and sense of purpose. A family-owned business, we believe in valuing, encouraging and empowering all the lives we touch, both internally and externally. We are committed to creating a values-driven work environment and a culture of service to others, excellence, teamwork, collaboration, empowerment, and accountability.
ABOUT THE JOB
The Operations Manager: Front Office will be responsible for the overall management of the Member Collections Department and Bottleshop (condensed warehouse) to ensure that we meet member expectations. This role involves planning, leading, guiding, empowering, and creating a positive and productive work environment for employees. Responsible for ensuring that members' orders are ready for collection, and upon collection, the member encounters a positive, professional, and efficient experience. This environment can be akin to an exclusive Store experience within the Retail space.
ABOUT YOU
Must have the ability to adopt practical approaches.
Must have strong organizational skills.
Planning, organizing, follow-up, and feedback.
Strong problem-solving skills and able to multitask.
Excellent communication and interpersonal skills.
Goal-driven; Service Delivery & Customer satisfaction should be your passion.
Ability to create an out-of-this-world customer experience.
Excellent verbal and written communication, with English as the main medium of communication; other South African languages (particularly Xhosa) are an added advantage.
Must show commitment – the position requires flexibility and after-hours availability when required.
Must be able to work well under pressure and achieve deadlines, as well as be productive during quiet periods.
Must be computer literate – Microsoft Office Suite proficiency required and adaptability to learn in-house web-based systems and more, as required.
WHAT OTHER DETAILS / EXPERIENCE / REQUIREMENTS MAKE OUR EYES LIGHT UP, YOU ASK?
2-5 years' experience in a similar role in the Retail Frontshop (cosmetics advantageous).
Logistics Management / Bcom Marketing/ Bcom Business degree or equivalent tertiary qualification advantageous.
Knowledge of stock Management and ERP/MRP systems advantageous.
Strong Leadership and Analytical skills.
Ability to communicate clearly and effectively in all situations.
Ability to handle multiple tasks and projects with high attention to detail.
Excellent written and communication skills.
Computer proficient in MS Office, Word/Excel/PowerPoint.
Previous experience in focusing on the customer experience (Front shop experience).
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