Operations Manager Restaurant - Sandton

Operations Manager needed for luxury restaurant in Sandton
Location: Sandton
Key Responsibilities:

Oversee daily operations to ensure a consistently high standard of guest service and maximise profitability across all outlets.
Plan and direct key hotel operations including quality, standards, cleanliness, and guest satisfaction.
Foster a culture of excellence in guest care, promoting a warm welcome and exceeding expectations.
Collaborate with all Heads of Departments (HODs) for smooth day-to-day operations.
Conduct regular meetings with HODs to discuss operational matters, performance targets, and guest feedback.
Deputise for the General Manager as needed, attending various meetings and events.
Ensure the consistent implementation and review of SOPs across all departments.
Handle day-to-day queries, complaints, and problems arising in the hotel.
Liaise with the General Manager and Events Manager for business forecasting and planning.
Drive financial opportunities and create a proactive up-selling environment.
Conduct Duty Management shifts, fire walks, and Health & Safety audits.
Promote positive employee relations and regular team communication.
Inspect departments for service delivery, cleanliness, presentation, and staff grooming.
Ensure Health and Safety compliance for all hotel premises.

Qualifications:

Minimum requirement: Diploma in Hospitality Management; a degree in a related field would be beneficial.
Minimum of 5 years experience in a managerial role within the hospitality industry.

Skills:

Strong commercial awareness, relationship-building, and problem-solving skills.
Excellent organizational, multitasking, and leadership abilities.
Outstanding communication and interpersonal skills.
Proficiency in hotel management software and Microsoft Office Suite.

Working Hours:

Working hours are late nights, not uncommon to finish at 4am.

Application Process:

Please send your CV along with a head and shoulder photograph.

Additional Information:

Details regarding benefits, career development opportunities, and company culture will be discussed during the interview process.


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