Our client is looking for an exceptional leader for the role of an Operations Manager. This individual needs to be driven by reaching targets and ensuring sales growth, coach and mentor their team to ensure targets are met, and drive operations in an efficient and effective manner.
Responsibilities:
Ensure all operations are carried on in an appropriate, cost-effective way.
Improve operational management systems, processes and best practices.
Formulate strategic and operational objectives.
Examine financial data and use them to improve profitability.
Perform quality controls and monitor production KPIs.
Recruit, train and supervise staff.
Find ways to increase the quality of customer service.
Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions.
Plan and review compensation actions.
Contribute operations information and recommendations to strategic plans and reviews.
Prepare and complete action plans.
Implement production, productivity, quality, and customer-service standards, resolve problems, complete audits, identify trends.
Forecast requirements, prepare an annual budget, schedule expenditures, analyze variances, initiating corrective actions.
Develop operations systems by determining product handling and storage requirements.
Develop, implement, enforce, and evaluate policies and procedures.
Develop processes for receiving products etc.
Analyze and improve organizational process and workflow, employee, and space requirements, and implement changes.
Accomplish operations and organization mission by completing related results as needed.
Meet or exceed operations expectations.
Manage staff levels, wages, hours, contract labour to revenues.
Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees.
Manage relationships with key operations vendors.
Review and approve all operational invoices and ensure they are submitted for payment.
Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
Work closely with the CEO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
Communicate all operating policies and/or issues at department meetings.
Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.
Maintenance of agreed customer service level for client retention and growth.
Continuously monitor service of team members to assure consistent delivery of quality service.
Implement AI and innovative lending processes for efficient lending solution provision.
Skills:
Ability to think outside the box, be open minded and combine ideas to find the best solutions.
Interact comfortably with a diverse group of people and forge mutually beneficial relationships with all stakeholders.
Conflict and people management.
Organized and dependable.
Excellent verbal and written communication that provides concise and relevant information.
Confident in presenting ideas and ways of working to team and other colleagues through facilitation of own prepared training.
Interpretation of data with an affinity for numbers in order to create logical and valuable analysis for decision making.
Making clear cut decisions at the right time with the appropriate amount of information while staying flexible and adjusting to changing factors, conditions and environments.
Able to cope with set-backs and to resist, absorb and recover from adversity or change.
Manage multiple responsibilities at once by focusing on one task while keeping track of others.
High performer in a fast-moving and high-demand pressure environment, but also informal and non-hierarchical.
Negotiation skills and stress tolerance.
Critical Thinking and Problem-Solving Skills.
Project Management and business management.
Financial and HR related acumen.
Reporting skills.
Qualifications:
Relevant tertiary degree (BCom/Business Management/LLB).
Minimum 5 years' experience in a financial services institution.
Extensive experience in the credit industry in South Africa.
Full understanding of the National Credit Act and related Acts.
Full understanding of the end-to-end loan origination process.
Experience in setting incentives and promotions.
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