5-8 years of experience in the logistics/warehouse industry with management roles and responsibilities for at least 4 of the 5-8 yearsManagement and leadership skillsAbility to identify non-conformances as well as opportunities for improvementAbility to make decisionsAbility to analyse dataWorking knowledge of warehousing and stock control practicesCompany's SOPs pertaining to the operationClient requirements including cut off times and KPIsFinancial principles, budgets, P&L, G&Ls and invoicingHR and IR regulations, policies, processes and proceduresInternal and external services pertaining to the operationCompany IT systems, their role and how they work as well as client IT systems where relevantPackaging standards and requirement for warehousing and distribution purposesWarehouse layout, ABC calculations and inventory positioning techniquesCompany policies and proceduresOccupational Health and Safety Act 1993 and the requirements thereofISO 9001 standardUse of equipment and maintenance costsResponsibilities:Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed and maintained and enforcedUnderstand and know how to make use of the various systems in the businessEnsure optimal storage of stock through maximum utilisation of space (ABC)Ensure cycle counts are carried out daily to maintain high stock accuracy levels with minimal lossesEnsure stock takes are carried out as per the company and customer requirementsEnsure that all stock is checked and put away on a daily basisEnsure that all queries are resolved within 24 hoursReview operational performance highlighting opportunities for improvement and increased productivity and implementing improvementsEnsure that all required reports are compiled, analysed and reported on to senior management as per the required periodsEnsure action based on analysis of report informationEnsure that the WIP report and statuses are maintained and that all PODs are controlledEnsure that discipline is instilled and maintained in the operationProvide support to ensure that all orders are planned, picked and dispatched on time and correctly, in line with all company Standard Operating ProceduresEnsure procedures are in place to ensure minimal, if not no claims occurReport to management on the functioning of the operationManage and maintain master data including product master and delivery point master applicable to the operationEnsure that all the IT systems are working reliably and effectivelyMaintain a good relationship with the customerManage, report on and resolve customer complaints and complimentsManage the expectations of the customer and ensure high quality service levelsEstablish and maintain the organisational structure to ensure adequate staffing by recruiting and placing capable staff in order to meet operational requirementsEnsure succession planning within the operationMonitor staff performanceManage leave, time and attendance of all staffDrive skills development of staff through training and other initiatives as regularly as requiredIdentify problem areas and initiate IR and HR processes as requiredEnsure that all HR and payroll records are in place and maintained (Job profiles, competencies, appraisals, wages etc)Ensure that all staff are well managed, to improve productivity, reduce overtime and ensure that staff are motivated and productiveQuality, Health and Safety and KPIsEnsure that customer KPIs are known, understood, measured, managed, maintained and reported on monthlyEnsure continuous improvement receives focus and is implementedEnsure pro-active actions are taken within the operationEnsure that all QMS procedures are implemented and maintained within the operation.Ensure NCRs/NCPs and IOs are raised daily and staff is motivated to use the system to improve the operations.Ensure that all NCRs/NCPs and IOs are closed off within the required lead times (5 working days)Ensure that QMS targets and objectives are managed and maintainedEnsure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety ActEnsure that all monthly checks are carried out as requiredMaintain housekeeping standards on a daily basisEnsure that budgets are effectively managed and maintainedManage and control all costs within the operation to maintain minimum costsManage the operational profit and losses month to month and report on its status to senior managementMake operational decisions which will improve the bottom line in parallel with operation efficienciesEnsure that all additional operational expenditures (sundry billing) are authorised and recovered where applicableReview and comment on monthly operating expendituresManage and maintain low levels of overtime with the goal to eliminateMHE and Asset ManagementEnsure that the facility, stock and assets are adequately secured and that all Loss Control policies and procedures are implementedEnsure that assets are well maintained, accounted for and reported on as requiredEnsure all MHE requirements in terms of licences, services, load tests, inspections and training are managed and maintained according to regulatory and company requirementsEnsure that all assets and MHE are optimally utilised
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