Job Context
Servest (Pty) Ltd, a Leading Facilities Management Company, has a challenging opportunity for the Operations Manager position reporting to the Branch Manager to be based at our Johannesburg Office. The position is for their Cleaning Division.
Minimum Requirements
Grade 12
Clear criminal record
3 to 5 years' experience in the cleaning industry
Valid driver's license
Own reliable vehicle
A qualification in Operations/Business Management
MS Office proficient (Outlook / Word / Excel)
Good interpersonal skills
A good communicator
Excellent leading and supervising skills
The ability to impact positively on productivity through effective team participation
Guidance on addressing ongoing customer service improvement and sound administration procedures
Management of human resources including recruitment, training, coaching, performance management, staff welfare, and health and safety
Duties & Responsibilities
Develop and maintain systems to ensure client service level agreements are adhered to at all times.
Ensure efficient Customer Service Intelligence, providing accurate, real-time, and valuable information to clients.
Develop and maintain relationships with client contact persons and accounts personnel.
Establish and monitor a cleaning plan for each building in accordance with service level agreements.
Conduct site visits of allocated sites and report on activities, results, and recommendations.
Manage delivery of cleaning chemicals and consumables to sites.
Manage availability and condition of site equipment.
Manage the entire start-up process of all new contracts, including staff recruitment, induction, and work schedules.
Control and manage Company assets and have full knowledge of insurance requirements related thereto.
Manage area performance against agreed targets and budgets, within policies and standards.
Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
Achieve monthly non-contractual revenue targets.
Maintain existing customer base and ensure upselling on existing contracts.
Manage all staff reporting to this position to effectively recruit, train, evaluate, motivate, delegate, and monitor their activities.
Manage industrial relations in the area.
Manage staff scheduling, including monitoring time and attendance, leave schedules, and overtime.
Implement cleaner work schedules and evaluate and manage performance.
Adhere to company policy and procedures and Servest Group values.
#J-18808-Ljbffr
