Operations ManagerRole Purpose To support Head of Operations – South Africa in managing Operations ('the enabling' services) across the country. The Operations Manager will assist the Head of Operations with delivering priority work, projects in policy management, estates management, IT, and office facilities. The role is key to enabling the efficiency and effectiveness of the South Africa Directorate across two locations (Johannesburg and Cape Town). Primary objectives will include creating policy uniformity across estates and premises, accommodation, Health & Safety, Security, and IT implementations.
Main accountabilities but not limited to the following: Facilities and support services Delivers a range of administrative services within agreed corporate procedures, to maximize quality, continuity, and efficiency.Maintains accurate records as they relate to the work area and drafts routine and some non-standard documentation, reports, or financial analysis/reconciliations.Performs straightforward analysis, manipulation, and interpretation of data, tasks, or information, presenting findings and results accurately and appropriately to support effective maintenance of management information systems.Provides logistical support to the organization and delivery of internal and external activities/events, to ensure they run smoothly and efficiently.Service support Receives and responds to inquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility.Identifies where more complex issues require resolution by others and refers them on accordingly.Recognizes and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the Head of Operations to any issues of concern that are likely to impact service/project/task delivery or customer experience.Relationship & stakeholder management Proactively communicates and liaises with others (inside and outside the BC) to ensure effective coordination and delivery of goods, services, and activities.Builds an understanding of who's who within the wider department, unit, or region to enable effective resolution of issues when they arise.Finance & resource management Monitors and takes responsibility for purchasing cards and Procure2Pay process, following established procedures.Ensures that equipment and materials required in facilities are available and ready to use when needed.Managing self & others Plans and prioritizes own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily or weekly period.Tasks and coordinates others, internal colleagues, or external suppliers, to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.Role specific knowledge and experience: Three or more years' experience in an administrative support, office management, or executive assistant role in a structured environment.Capable of using Microsoft 365 and internet-based applications.Experience working with an ERP system such as SAP or similar.Bachelor's degree or a diploma in business, accounting, or a similar discipline.Role Specific Skills A minimum of 3 years experience in operations or business support services within the corporate sector, public sector, or NGO sector.Verifiable work experience in an international or regional entity with multiple business or work streams.Practical and demonstrable knowledge of the tasks and standards involved regarding the management of projects; vendor management; contracts and leases; health, safety and security; protocol administration procedures; and policy interpretation.Further Information Pay Band: 6
Remuneration: ZAR 52,479.00 Gross Per Month Contract Type: Two (2) Year Fixed Term Contract
Location: Johannesburg, South Africa
Department/Function: Operations
Additional information Language requirements: Strong written and oral English communication skills.
The Role holder must have existing rights to live and work in the country where the role is based. Closing Date: July 22, 2024. Applications will close at 23:59 East African Time
#J-18808-Ljbffr
