Purpose Of The RoleResponsible for managing and motivating all staff, ensuring a high-quality standard, on-time delivery, and achievement of targets.KEY RESPONSIBILITY AREASResponsible for overseeing the CMS Operation.Manage the relationship with the Client whilst maintaining profitability and productivity.Completion of the full billing process ensuring accuracy and completeness; plan, implement and monitor annual budgets; scheduling expenditures; analyzing and reporting on variances; and taking appropriate corrective actions to compensate for variances.Management of financial and administrative requirements.Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.Ensure targets are met in accordance with customer scope.Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.Ensure Operations strive to fulfill BBBEE objectives such as procurement and recruitment.Manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.Promote customer relations by maintaining good relationships with external and internal customers and handling any customer complaints.Ensure the Debtors Aging is kept current and escalate when necessary. Promote interdepartmental cooperation and synergies.Participate in daily morning meetings at Plant level with customer management.Review quality as per standard operating procedure.Develop, implement, and monitor guidelines for customer satisfaction.Support the Contracts Manager to grow Operational & Technical Portfolio, find new business, and spot opportunities.Manage all productive staff effectively and efficiently.Plan and adjust staff workloads and allocate daily tasks to team members.Provide advice, coordination, and support to team members.Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.Ensure all staff are adequately trained in terms of their duties and per legal requirements.Utilize the Performance Management system to ensure all staff are appraised on their performance.Education & ExperienceMatric/Grade 12.Any experience in Operations, Production, Project, or General Management is an advantage.3+ years working experience in the same or similar position.Ability to effectively communicate at all levels (both internal and external customers).Proven record of planning and executing projects.Effective management and utilization of resources, including 50+ employees in a unionized environment.Must have sound computer knowledge and applications at an advanced level (Full MS Office Suite).Must reside in East London.
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