Operations Manager

ResponsibilitiesPersonnel managementResponsible for the effective management of all Contract Managers (junior and senior) and all other commercial staff reporting to youAlways ensure that an adequate staff compliment is available, to deliver exceptional customer service (recruiting and selection of qualified employees and adhering to HR procedures and policies)Conduct induction and training of new employees and ensure continued development and growth of existing employeesResponsible to manage and ensure correctness of the payroll and remuneration of all commercial employeesEnsure all performance appraisals for employees are completed twice per year and that regular performance management is carried outEnsure compliance by all employees in terms of policies, procedures and productivity standardsEnsure all SHEQ, EE committee, workers committee meetings are attended by the relevant employees and that action points and requirements are adhered as per LRA and EE actsEnsure effective communication between all relevant departments and managementResponsible for employment documents for new staff: complete take-on sheets, job descriptions, issue PPE, etc.Responsible for ensuring that the correct number of staff on duty is in relation to the production flow requiredResponsible to ensure a safe, secure and clean working environment by educating and directing staff on the use of control points, equipment, resources and compliance with all legislation and policiesCarry out assessments on Assistant Plant Manager and /or Senior MRF SupervisorsEffective communication of job expectationsMonitoring of performance and providing the necessary coaching and counselling as required on a daily / weekly basis to develop personal growth opportunitiesPlan training on products / services, code of conduct, SHEQ standards and procedures, in conjunction with HR and training departmentEnsure compliance with all disciplinary procedures and take appropriate action as required (issue warnings, notifications and attend hearings as needed)Set priorities in tasks, set out daily task planning for staff, recommend shifts and revise schedules when applicableResolve staff problems by analyzing information, investigating issues, identifying solutions and recommending action plansSHEQ responsibilitiesEnsure signed 16(2) legal appointment is in placeEnsure signed GMR2(7) legal appointment is in paceEnsure that all other legal appointments are in place e.g.
first aiders, fire fighters and shifts man (ensure proper training is conducted)Have knowledge of the contents of safety filesBe informed of emergency evacuation plan and conduct planned evacuations twice a yearResponsible for issuing of permit to work (PTW) and lock-out procedures when requiredResponsible for implementation of excellent housekeeping standardsManage appropriate operator trainingEnsure that all accidents / incidents, spills and near misses are reported, and that mitigation and prevention measures are implementedEnsure that planned job observations are carried out by SupervisorsProductionResponsible for all staff members optimal productivity by monitoring reportsBusiness planning: identify cost reductions / savings and elevate productivityEnsure an economically and profitable recycling process is actionedEnsure accurate data of incoming and outgoing material tonnageNegotiate and arrange for the placement of balers, cages and bins as requiredImplement and supervise the workflow by monitoring the steps, observing control points, equipment and manpowerEnsure stock is sold timeously with the lowest possible baled stock on the floor before month-endProvide manufacturing information by compiling, initiating, sorting and analyzing production performance records / dataProvide additional information on manufacturing performance / production where required and respond to queriesEnsure that recyclable material adheres to company standardsEnsure that all plant maintenance checks are carried out and data capturedEnsure that preventative maintenance is carried out by the responsible person and that the maintenance schedule is kept up to dateSupervise the repair of breakdowns, arrange purchase orders and locate suitable BEE compliant contractorsEvaluate and advise on machine and equipment purchasesLiaising with external clientsLiaise with municipalities to ensure a good working relationshipComply with relevant requirements as indicated by the municipalityLiaise with Landlord of premises and ensure a good working relationshipComply to landlords SHEQ standards and license conditions and attend all scheduled meetings with the landlordMaintain a good relationship with any union and worker committees, by following the terms of collective bargaining agreement (if applicable)Negotiate and liaise with finance department, senior management and suppliersMaintain good relationship with suppliers and contractorsNegotiate with clients with regards to pricing list for all commoditiesEnsure approval from the Managing Director before offering prices that exceed the standard pricing listEnsure BBBEE compliance with regards to procurement, enterprise and supplier development and any other applicable element of BBBEEReporting and administrative responsibilitiesResponsible for all daily reports:Attendance registerShift reportsProduction graphsResponsible for weekly reports:Staff leave reportsIOD reportsOperational feedback reportWeekly operations meeting reportResponsible for monthly reports as requiredKeep updated Excel spreadsheets reflecting all purchases and salesCheck weighbridge slips to ensure accurate purchase orders are generatedConsolidate and check all transactions for accuracyKeep track of maintenance budget and report to Managing DirectorPurchasingResponsible for overseeing that all stock levels of consumables are kept at required levelsResponsible for managing order booksResponsible for all materials and equipment ordered and the arrangement of approvals and payments with finance departmentRespond to all account queriesOperational managementManage the commercial budget to ensure maximum profitsManage administration and ensure compliance to all policies and procedures within the commercial division, including SHEQ and environmental responsibilitiesImplementing new strategies and operational systems to improve efficiencies and profitabilityActive involvement in long term planning, including implementing initiatives to achieve operational excellenceEnsure accurate and comprehensive reporting on all commercial activitiesConduct site visits with the sales department before proposals and quotes are sent to the clientsOversee site inspectionsDevelopment of individual commercial site plans, forecasts, budgets and staffing solutionsDelegate responsibilities effectivelyMonitor progress and take appropriate action to adjust planning to accommodate changes in the business or client requirementsCarry out any other duties which may be required within the overall function of the jobClient relationsMaintain quality service to all clients according to the SLAImplement and ensure compliance to customer service standardsAnalyse and resolve all customer queries and complaints: identify trends, recommend system improvements, etc.Provide feedback to the Managing Director regarding all client relation issues that needs to be addressed by executive managementStrategically build and manage all client relationships to ensure customer satisfactionAddress and resolve client problems immediately, attend to proposals and improve service levelsIdentify system improvements and innovations that may result in a more efficient and effective work process and improve client satisfactionAssist in the implementation of systems and controls, to ensure policies, procedures and related laws / acts are complied withFinancial management and reportingConduct regular meetings with the Managing Director with regards to operational and organizational planning in the commercial departmentProvide accurate reporting of information and statistics for the quarterly board reportsEnsure all information that is reported on is accurate and submitted before the deadlines (daily, weekly, monthly, quarterly and annually)Provide feedback on all operational or financial aspects as requested by executive managementAssist the Managing Director with annual budgets and monitor cash flow to ensure maximum profitability of the commercial departmentEnsure all action points on meeting minutes are implemented and / or actioned on timeRequirements A relevant diploma or degree in operations / business managementMinimum 7 years working experience in a similar roleMinimum of 3 years middle management experience is requiredKnowledge and experience in related waste management and recyclingHigh proficiency in Microsoft Office is essentialValid drivers license and own vehicleA willingness to, at times, work on holidays / weekends and evenings if operations require itEmployment will be implemented in accordance with the Employment Equity Act.Only Applicants considered for the role will be contacted.Closing date: 11th September 2024Should you wish to apply, please follow the online application process.