As a FinTech Operations Manager, you will play a pivotal role in driving operational excellence within our innovative financial technology company. Operating at the intersection of strategy and execution, you will lead the development and implementation of operational initiatives to support our growth and enhance the overall efficiency of our operations.
Responsibilities
Key responsibilities will include: Operations Management: Fraud Prevention and Detection Management Overseeing the creation, administration and implementation of strategies for fraud prevention and detection, aimed at reducing fraud and the associated risks across all productsFormulating and executing fraud prevention and detection policies, aimed at balancing risk mitigation strategies with business growth objectivesAiding in complex fraud investigations to unveil intricate fraud networks and construct fraud profiles for the development of future fraud prevention strategiesTracking and monitoring critical fraud system performance indicators to identify and address inefficiencies and gapsPayment System Stability and Resilience Developing and implementing comprehensive payment and card performance strategies aligned with Operations and company objectives aimed at enabling revenue and payment system stabilityBeing the final escalation point for escalation for the resolution of payment and card-related issuesOperational Finance Management Ensuring accurate and reliable reconciliation of operational accounts, encompassing all fund flows within the SnapScan platform to mitigate potential financial losses for the business and customersBeing accountable for the accurate and timely release of merchant settlementsCard Terminal Operational Oversight Being accountable for the device configuration process ensuring the implementation of standardised procedures to minimise errors and reduce time requirementsEnhancing card terminal error alerts to expedite identification and resolution of errorsEffective management of card terminal data usage to ensure SIM card uptime and a reduction of data costsCreating clear direction for the Operations Team; cascading the Operations Strategy to the Operations Team and translating the strategy into actionable goals for performance and growthBeing the custodian of deliberate capability and capacity building for the Operations TeamCapability & Capacity Building includes:Talent management, hiring, onboarding, retention, performance assessments, upskilling, coaching and developing team members, and succession planning i.e. investing time and energy in getting the right team in place; and ensuring that the right people are in the right rolesCreating a sustainable, healthy, inclusive, customer-centric, skilled and high-performing Operations team, environment and cultureEnabling and building the organisation's culture within the Operations team by:Personally living and role modelling the organisation's values to ensure that Operations team members thrive and deliverables are metCreating a positive environment within the Operations Team that promotes high performance and positive morale, as well as personal growth and development for team membersHolding team members accountable for doing the sameEnsuring the availability of 7-day-a-week support/ops services (available over weekends and public holidays, emergency after-hours support etc.)Stakeholder Management Overseeing critical operational third-party relationships and work to ensure compliance with expected operational requirements and optimised service deliveryWorking effectively across cross-functional business units/functions and leadersAssisting the Head of Operations with ensuring that there is tight integration and cross-functional alignment between the Customer Experience, Compliance and Warehouse TeamsCompliance & Governance Ensuring that all Operations practices adhere to regulatory, security & privacy requirementsEnsuring that the Operations team complies with all internal policies and proceduresQualificationsYou are relentless in your customer focus.You are organised, accurate and process-driven in how you get things done.You relate well to people and easily establish good working relationships across all functions and management levels, working collaboratively and independently.You're level-headed and cool under pressure. When things change, you know how to roll with the punches.You have influence and are able make recommendations confidently with the use of data and analyses, especially to the senior leadership team.You are emotionally intelligent.You have a strong sense of accountability and ownershipYou have a 'can-do' attitude and an agile approach. SnapScan moves fast – you will need to be willing to learn new things quickly and be a self-starterBasically, you will blow us away with your work ethic, passion, integrity and energy!Hiring organizationSnapScan is a mobile payments app, providing South Africans with the most convenient way to pay with their phones. The app was named MTN App of the Year in 2013, and now boasts a network of over 50 000 merchants nationwide, with one million app downloads to date. SnapScan is an easy, affordable and convenient way for merchants to accept payments; as well as a safe, secure and seamless payment option for users.
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