As a FinTech Operations Manager, you will play a pivotal role in driving operational excellence within our innovative financial technology company. Operating at the intersection of strategy and execution, you will lead the development and implementation of operational initiatives to support our growth and enhance the overall efficiency of our operations.
Responsibilities Operations Management:Fraud Prevention and Detection ManagementOverseeing the creation, administration and implementation of strategies for fraud prevention and detection, aimed at reducing fraud and the associated risks across all products.Formulating and executing fraud prevention and detection policies, aimed at balancing risk mitigation strategies with business growth objectives.Aiding in complex fraud investigations to unveil intricate fraud networks and construct fraud profiles for the development of future fraud prevention strategies.Tracking and monitoring critical fraud system performance indicators to identify and address inefficiencies and gaps.Payment System Stability and ResilienceDeveloping and implementing comprehensive payment and card performance strategies aligned with Operations and company objectives aimed at enabling revenue and payment system stability.Being the final escalation point for the resolution of payment and card-related issues.Operational Finance ManagementEnsuring accurate and reliable reconciliation of operational accounts, encompassing all fund flows within the SnapScan platform to mitigate potential financial losses for the business and customers.Being accountable for the accurate and timely release of merchant settlements.Card Terminal Operational OversightBeing accountable for the device configuration process ensuring the implementation of standardised procedures to minimise errors and reduce time requirements.Enhancing card terminal error alerts to expedite identification and resolution of errors.Effective management of card terminal data usage to ensure SIM card uptime and a reduction of data costs.Creating clear direction for the Operations Team; cascading the Operations Strategy to the Operations Team and translating the strategy into actionable goals for performance and growth.Being the custodian of deliberate capability and capacity building for the Operations Team.Capability & Capacity Building includes:Talent management, hiring, onboarding, retention, performance assessments, upskilling, coaching and developing team members, and succession planning.Creating a sustainable, healthy, inclusive, customer-centric, skilled and high-performing Operations team, environment and culture.Enabling and building the organisation's culture within the Operations team by:Personally living and role modelling the organisation's values to ensure that Operations team members thrive and deliverables are met.Creating a positive environment within the Operations Team that promotes high performance and positive morale, as well as personal growth and development for team members.Holding team members accountable for doing the same.Ensuring the availability of 7-day-a-week support/ops services (available over weekends and public holidays, emergency after-hours support etc.).Stakeholder ManagementOverseeing critical operational third-party relationships and work to ensure compliance with expected operational requirements and optimised service delivery.Working effectively across cross-functional business units/functions and leaders.Assisting the Head of Operations with ensuring that there is tight integration and cross-functional alignment between the Customer Experience, Compliance and Warehouse Teams.Compliance & GovernanceEnsuring that all Operations practices adhere to regulatory, security & privacy requirements.Ensuring that the Operations team complies with all internal policies and procedures.Qualifications You are relentless in your customer focus.You are organised, accurate and process-driven in how you get things done.You relate well to people and easily establish good working relationships across all functions and management levels, working collaboratively and independently.You're level-headed and cool under pressure. When things change, you know how to roll with the punches.You have influence and are able to make recommendations confidently with the use of data and analyses, especially to the senior leadership team.You are emotionally intelligent.You have a strong sense of accountability and ownership.You have a 'can-do' attitude and an agile approach. SnapScan moves fast – you will need to be willing to learn new things quickly and be a self-starter.Basically, you will blow us away with your work ethic, passion, integrity and energy!Hiring organization SnapScan is a mobile payments app, providing South Africans with the most convenient way to pay with their phones. The app was named MTN App of the Year in 2013, and now boasts a network of over 50 000 merchants nationwide, with one million app downloads to date. SnapScan is an easy, affordable and convenient way for merchants to accept payments; as well as a safe, secure and seamless payment option for users.
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