Job title : Operations Manager (Expert) – 0169 TTJob Location : Gauteng, PretoriaDeadline : January 12, 2025Quick Recommended Links Jobs by Location Job by industries Description Steer Operational Excellence within respective area of responsibility Collaborate with all relevant Stakeholder i.e.
Process and Product Owners, Line Managers, Agile Masters Operations Managers, Operations Experts etc Drive the implementation and enhancement of all required Operations structures and processes, as per client's IT standards and guidelines Drive the formalisation of Operations agreements with Customers Drive the improvement in Operations knowledge Drive the adherence to the Group IT Operations KPIs Drive continuous improvement to Operations quality / maturity Manage interdepartmental and customer expectations and stakeholder engagement Monitor overall Initiative performance, progress, and risk status Recommend and steer risk mitigating plans to Stakeholders Relevant reporting on overall Initiative to Stakeholders Advocating for best practices in tooling and instrumentation Drive the enhancement of change management processes in compliance with the client's IT standards and guidelines Minimum Requirements Qualifications/Experience: IT / Business Degree / Diploma / equivalent years of experience ITIL Certification advantageous Project Management Qualification advantageous Scrum Master Qualification advantageous 10+ years' experience as a Project Manager and / or Scrum Master 10+ years Operations experience in terms of Processes, KPIs, Quality Management etc Essential Skills Requirements: Extensive experience with DevOps Processes and tools Extensive experience with ITIL principles and processes, in particular related to IT Operations Extensive experience with Release Management, in complex and production critical environments Experience in Agile and waterfall methodologies Knowledge and experience with project management principles and methodologies, related to software development Any additional responsibilities assigned in the Agile Working Model (AWM) Charter Advantageous Skills Requirements: Solid working experience of the client's IT Operations processes, KPIs, deliverables etc ICT jobs