This exciting 150-seater restaurant opening on a popular wine estate in the Durbanville Winelands area offers elegant South Africa inspired cuisine.
ProStaffSelect are in search of an efficient & highly organised OPERATIONS MANAGER:
KEY RESPONSIBILITIES
Coordinate daily front of house restaurant and wine tasting operations
Deliver superior service and maximize guest's satisfaction
Respond effectively to guests complaints
Organize rosters and supervise shifts
Ensure compliance with sanitation and safety regulations
Responsible for stock flow and budgeting
Engaged with the guests and responding to their needs as required
Train staff on new ideas and items
Manage all staff related issues, performance management, disciplinary issues and grievances
Create innovative ideas to promote and advertise the restaurant
Manage a close relationship with the Owners and back of house staff
Oversee efficient cash-ups and manage budget with the finance department
Administrative duties including record keeping, processing emails and meeting with suppliers
Management and Administration:
Ensure that all SOP systems and other standards of the restaurant are consistently met
Ensure that all legal requirements are consistently met
Develop and implement policies and procedures for the food and beverage department
Address complaints from the guest to the CEO on appropriate corrective actions taken
Approve all invoices before submitting to accounts department
Ensure that an accurate reservation system is in place
Consistent staff training regarding handling procedures ensures minimal crockery breakages
Greet guests and oversee actual service on a routine basis
Develop an operating budget for each of the departments
Ensure management of food costs are within budgetary targets
Manage operational costs and budgets
Analytical thinking and problem solving
Develop and train staff to become effective users of the POS to generate efficiencies and drive control procedures
Responsible for the proper accounting and reconciliation of the POS revenues
Inventory Management:
Design and implement procedures regarding inventory stock counts
Conduct stock variance and compile a monthly report
Implement corrective action to reduce stock variance and wastage
Build and maintain relationships with suppliers negotiating prices and quality
Marketing:
Liaise with the Marketing agency to promote and advertise the restaurant and tasting centre
Assist with planning and approving external and internal marketing
Develop ways of promoting functions for the restaurant
REQUIREMENTS:
Qualification in food service/Hospitality Management
4-6 years Restaurant Management experience, and work in top South African Hospitality establishments
Well presented, service focused with the ability to deal with distinguished clientele
Stress tolerant and able to work under pressure
Ability to solve problems and find solutions
Shows attention to detail, must be self-disciplined with excellent planning and organizational skills
Flexibility to work evenings, weekends and holidays
Exceptional knowledge of food and beverages, including bar and wine varieties
Team management and training abilities
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