Operations Manager – Collections Call Centre Top Talent Professional Services

Job title: Operations Manager – Collections Call Centre
Company: Top Talent Professional Services
Job description: The incumbent must have at least 5-10 years of Debt Collection experience in a Debt Collection company call centre. Compulsory skills include:
Understanding of campaignsExperience managing a call centrePeople skills a must, with the ability to motivate and drive performanceManaging team leaders and agentsThe ability to plan and report on campaignsExperience reporting to management on performance, campaigns, and general operationsSolid organisational skills and decision-making capabilitiesImplementing and driving client KPIsExperience: Previous experience with Excalibur is advantageous. Tertiary qualification is advantageous.
Salary: Market related
Location: Johannesburg, Gauteng
Job posting date: Thu, 15 Aug 2024 07:20:42 GMT
Apply for the job now!

#J-18808-Ljbffr