Operations Manager – Collections Call Centre Top Talent Professional Services

Job title: Operations Manager – Collections Call Centre Company: Top Talent Professional Services Job description: The incumbent must have at least 5-10 years of Debt Collection experience in a Debt Collection company call centre.
Compulsory skills include: Understanding of campaigns Experience managing a call centre People skills a must, with the ability to motivate and drive performance Managing team leaders and agents The ability to plan and report on campaigns Experience reporting to management on performance, campaigns, and general operations Solid organisational skills and decision-making capabilities Implementing and driving client KPIs Experience: Previous experience with Excalibur is advantageous.
Tertiary qualification is advantageous.
Salary: Market related Location: Johannesburg, Gauteng Job posting date: Thu, 15 Aug 2024 07:20:42 GMT Apply for the job now!
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