We're looking for a detailed, driven and pro-active Operations Project Administrator with exceptional organization skills, confident Excel skills and proven Project Management experience who can hit the ground running in our fast-paced environment. Role reports to: Sales & Marketing Director
ResponsibilitiesManagement and application of processes, methods, skills, knowledge & experience to achieve specific project objectives according to the acceptance criteria within pre-agreed parameters.Manage full installation projects from start to end ensuring customer satisfaction.Manage multiple installations – timelines, all stakeholders involved including client, installers, suppliers etc., ensuring efficient delivery of multiple projects.Liaise internally with relevant sales person / operations team.Adherence to defined timescale and budget for all projects.Coordination of all logistical elements of an installation.Anticipate needs and ensure preparations against potential risks.LogisticsManage details of all outgoing & incoming profusion units including serial numbers, device IDs, destinations & client details.Liaise with courier ensuring customer receives & returns packages.Manage the distribution of updated discs & scenting cartridges, sort, label & re-package.Distribution of DMX Equipment e.g., shipping out of units.Retrieve old units when client receives in-store, inform Tech Team, ASO commences with collection – update CRM.Manage DHL oversees shipping; send & receive international parcels; track and trace parcels.Ensure courier companies adhere to SLA's.Summarize RAM accounts and compile courier report monthly. List all consignments – dispatch & receive.Resolve queries from courier companies.AdministrationManage stock control / profusion / visual devices and allocations thereof.Manage hardware failures report and tracking of stripped devices.Entry of all service-related tickets to Accounts for billing via Odoo.Swap out of Profusion/visual Units.Respond to all general queries timeously.Follow up with TSS / CSR once POD issued – ensure adherence to turnaround time.Monitor ticket duplicates – no more than 1 person dealing with the same query/tickets.Liaise/arrange with installers regarding certain collections.Assist CSR / TSS with basic technical inquiries.Education & ExperienceProject Management training / experience essential with a track record of managing successful projects (to be assessed).High level usage of Excel (to be assessed).Customer resolution background.Minimum 5+ years' Administration experience.Administration degree / diploma advantageous.Customer Service / Call Centre background advantageous.Proficient in MS Office.Skills & AttributesExcellent organizational skills based on comprehensive understanding of requirements.Ability to direct a project and delegate tasks effectively.Confident, pro-active & assertive.Meticulous attention to detail.Always one step ahead.Adherence to planned budgets.Process invoices.Passion for excellence.Ability to work independently and with internal teams.Able to prioritize & work under pressure.
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