Operations Head (Collections)Apply locations: Randburg
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: January 24, 2025 (5 days left to apply)
Job requisition id: R27211
Job DescriptionWelcome to FNB, the home of the #changeables.
We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our team as a Hello Future Operations Head (Collections), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can: Establish, align and manage target and budget goals for the Business Unit, whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.Achievement of net profit growth for Business.Maintain optimum efficiencies regarding staff numbers and associated resources by setting budget requirements in accordance with the Business plan and monitor compliance.Manage Cost to Income to increase profitability and efficiencies.Develop and implement differentiated service models for client segments.Enable Business Unit service delivery through implementing systems and processes to improve service and implement quality systems and metrics for measuring service levels and satisfaction.Achieve integration of processes in areas of responsibility in collaboration with other areas, delivering required service levels by monitoring that workflow achieves operational requirements and the overall running costs in relation to productivity ratios, maintaining targeted outputs and financial discipline in respect of Budget, growth strategies.Monitor changes in legislation, regulations, initiatives and relevant industry practices.
Ensure drafting and implementation of appropriate interventions.
Ensure compliance with audit requirements.Drive operational efficiencies and deliver superior quality customer experiences while improving operational processes and procedures on an ongoing basis.Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.Execute the Business Unit people strategy that nurtures talent and embraces the values, culture, and philosophy of entrepreneurship, accountability, and innovation in order to meet current and future business needs.Hold direct reports accountable for the implementation of Leadership Strategy that drives behavior towards high performance.Education and Experience that you need to have: Grade 12.Degree/Postgrad in a relevant qualification.5 – 8 years in the Collections field.2 - 3 years in management (People Management).Understanding of the Dialer and Data Analysis.You will have access to: Opportunities to network and collaborate.A challenging working environment.Opportunities to innovate.We can be a match if you are: Adaptable and curious.Analytical with complex data sets.Solution driven.Thrive in a collaborative environment.Additional Requirements: In accordance with the National Credit Act (NCA), candidates applying for this role will require a credit record check.
Apply now if you are interested in taking the next step.
We look forward to engaging with you! All appointments will be made in line with FirstRand Group's Employment Equity plan.
The bank supports the recruitment and advancement of individuals with disabilities.
Candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
#J-18808-Ljbffr