Responsibilities: Administration and Monitoring of license services including all servers and triades, both Linux and Windows.License service upgrades.Client license tracking.Documentation of all processes/configuration (e.g., act toolchain, CMDB, ResolveIT, SAM).Lead operation meetings.Coordinate external contractors.Support and consult license suppliers (logs, tests, new releases, etc.).Incident, problem, and change management.Handling and fixing IT security issues.Software migration and agent distribution.Attendance in rolling on-call duty 24/7.Investigating new platforms for license management.Minimum Requirements: Degree in Information Systems or equivalent experience.ITIL certification (advantageous).Minimum of 6 years IT working experience.ITIL process knowledge and work experience (Required).Minimum 4 years' experience in an operations environment.Essential Skills Requirements: Deep ITSM knowledge.Experience in license services, administration, and management such as OpenLM, Matlab, and FlexLM.Experience in IT operations.Understanding and mastery of PIC processes.AGILE Project Management knowledge and work experience.Experience in administrating Windows and Linux OS (client/server).Thorough knowledge of Linux and Linux commands.Understanding of IT infrastructure and relations between components.Software administration (e.g., software lifecycle/deployment).Software License Management, installation updates, etc.Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.Advantageous Skills Requirements: System management experience in Ansible Automation Platform/Ansible Tower.Experience in Servicenow (ITSM).Experience with containerization software (e.g., Docker).Experience with public and private cloud services (e.g., Azure, AWS, Google).German speaking, or able to understand and translate well in German.
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