Operations Department Manager - Langeberg Mall

Listing reference: woolw_001007Listing status: OnlineApply by: 26 November 2024Position summaryIndustry: Wholesale & Retail Trade Job category: Stores and InventoryLocation: MosselbayContract: PermanentEE position: NoIntroductionMAIN PURPOSE: Ensure compliance and effective store operations to support internal and external customers to achieve business strategy.KEY OUTCOMESEngage stakeholders and manage adherence to Service Level Agreement (SLA) where applicableManage shrinkage and implement key in-store processesEnsure exceptional customer service at all touch pointsDrive and maintain legal complianceManage equipment and the end-to-end stock movement processes in the storeDrive sales and stock management to maximize business profitabilityEnforce and maintain store operational policies, procedures and processesAdhere to store processesLead, develop and retain staffKEY COMPETENCIESPlanning and OrganisingDetail OrientationCustomer Service OrientationResilienceAnalytical ThinkingDecision MakingMINIMUM REQUIREMENTSEntry Requirement: Grade 11 or NQF3 completed; Grade 12 will be advantageousRetail and/or Business Management Diploma would be advantageous2-5 years role experience as an Operations Department Manager in RetailRetail experience highly advantageousTeam Management would be advantageousLeadership and Management experience would be advantageousAbility to work shifts that meet operational requirements
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