Operations Coordinator

Who We AreThe Faculty is a leading provider of online teaching services. We have a wealth of experience and expertise in the education and recruitment sectors. Our primary goal is to attract the best online English and foreign language teachers to teach on our platform. We are dedicated to providing our students with access to the highest quality education and our tutors with the support and resources they need to excel.Who We Are Looking ForWe need a detail-oriented multitasker to ensure smooth operations and effective communication across client engagements. If you're organized, a problem-solver, and adaptable, we want you!What You NeedExperience: 2+ years in operations, scheduling, or coordination roles, preferably in a remote or client-facing environment.Skills: Strong organizational and communication skills, with proficiency in scheduling software and MS Office Suite.Flexibility: Willingness to step into various roles, including leadership or teaching, as needed.Education: A Bachelor's degree in business administration or a related field is preferred but not required with relevant experience.Working HoursMonday to Friday (08:00 - 17:00)Key ResponsibilitiesClient Coordination: Oversee client-related tasks, ensuring all assignments are handled efficiently and communicated effectively to the relevant teams.Internal Communication: Maintain and update internal communication platforms, ensuring accurate and timely distribution of information.Operational Monitoring: Conduct daily checks on operations to ensure accuracy and address any issues promptly.Schedule Management: Review and adjust schedules as necessary, coordinating with team leads to ensure all needs are met.Leave Management: Process and approve leave requests, coordinating with team members to maintain seamless operations.Reporting: Prepare and deliver regular reports to management, highlighting key metrics and performance indicators.Leadership Support: Provide occasional leadership support, stepping into key roles as required to ensure continuity and efficiency.
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