Operations Associate / Customer Service Associate

Title: Operations Associate
Job Purpose: Ensure the efficient use of packaging and supplies available in the warehouse to satisfy client and internal requirements.
Main Duties and Responsibilities:

Ensure that all shipments recovered are arrived webscan at time of arrival and checked against the manifest - confirm proper pieces and weight.
Replenish shipments as required based on temperature requirements.
Learn transportation system in order to update milestones accordingly.
Create pre alerts to agents based on location - ensure all pieces are scanned out and manifested - create flight plans for shipments.
Ensure flight plans are correctly entered into transportation management system.
Take inventory of shipment within facility and ensure it is handled correctly based on temperature, delivery date, special handling instructions.
Escalate all inquiries concerns to senior staff and leadership.
Safe handling of dry ice and shipment replenishment.
Managing On Hold and 'Not OK to Send' shipments according to procedures.
Issuing airline airway bills for domestic and international shipments.
Complete GxP documentation logs.
Assist in the dispatch and tendering of shipments to airlines as well as the recovery.
Identifying product keeping temperature and replenishment needs.
Conditioning process for packaging.
Prepare shipment papers in accordance to guidelines provided by the company.
Arrange for adequate supply of shipping materials at all times.
Receive, unload and place incoming inventory items appropriately.
Keep warehouse clean and organized daily.
Responsible for reviewing appropriate documentation, labeling and markings as included with each shipment.
Responsible for preparing the Next Flight Out shipments.
Post flight all departure to make sure shipments left on booked flight.
Responsible for performing other duties as required helping the Operations Team complete daily tasks.

Requirements:

Understanding operating systems (Maestro) and SOP's.
Experience with cold chain management / handling of dry ice.
Demonstrated ability to properly label shipments (weight, contents, orientation, overpack etc.).
Airline booking procedures.
Data entry into TMS.
Ability to be flexible with shift hour coverage.
Forklift certification desired.
Dispatch experience desired.


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