Operations Assistant

Operations Assistant PositionA dynamic opportunity has opened up for an organised and proactive Operations Assistant to join a fast-paced team. The successful candidate will manage guest bookings and ensure smooth operations through digital platforms. Key responsibilities include:Key Responsibilities:Manage and respond to guest booking enquiries via digital platforms, ensuring response times under 3 minutes.Work closely with finance, operations, and housekeeping teams to ensure a seamless guest experience.Coordinate with housekeeping to ensure apartments are clean and ready for guest check-in.Oversee guest check-ins, check-outs, and reservation management.Promptly initiate guest review processes within 24 hours of check-out.Analyse guest behaviour to ensure the safety and reputation of the brand.Manage utilities such as electricity, DSTV, Netflix, and Wi-Fi to ensure smooth operation for guests.Handle stock ordering and report any maintenance or plumbing issues.Social Media Support (Secondary Duties):After successful probation, assist in increasing bookings via social media and digital marketing.Manage social media platforms, create engaging content, and drive campaigns to increase bookings.Analyse social media engagement to better understand and target potential guests.Resolve client issues through social media and engage with the audience.Optimise strategies to increase digital presence and traffic.Participate in WhatsApp groups to convert leads into bookings and grow social media followership.If you're detail-oriented, tech-savvy, and eager to contribute to operational excellence, this could be the perfect role for you!