Job Title: Operations Analyst About Our Client Our client is a trusted investment partner with investment capabilities spanning global, private, and listed asset classes. They continually strive for investment excellence and to deliver high-quality returns to their investors, a mission they have upheld since their inception in 2003. At the heart of everything our client does is the purpose of enriching the lives of all stakeholders. They believe that their business is a tool enabling them to help each stakeholder, through their dealings, be in a better position to live their individual or collective callings. They deliver on this purpose through five core values: Excellence, Integrity, Growth, Real Relationships, and Family. They strive to live these values every day and trust that these values will drive every action or decision made in the best interest of all stakeholders. The Role Enrich the lives of all stakeholders by contributing to the organisation's growth and success and deepening relationships with various stakeholders. Our client is a leading financial services firm committed to delivering exceptional investment solutions. The team works closely with the Portfolio Managers, Distribution Team, Risk Team, the Trading Desk, and external service providers on a day-to-day basis to achieve the highest level of impact by utilizing a combined knowledge base and skill set. The role requires a deep understanding of financial markets and instruments, as well as the ability to contribute to and promote robust operating procedures to create an efficient, responsive, and process-driven operations team. The Operations Analyst will report to the Operations Manager, who reports to the Chief Operating Officer. Main Duties and Responsibilities Process: Contribute to and promote robust operating procedures across the investment management business to create an efficient, responsive, and process-driven operations team. Improve business understanding of operations processes and procedures. Establish and promote enhanced business processes that ensure efficient and effective stakeholder delivery within set expectations and agreed performance standards in the area of accountability and the overall optimization of the value chain for the business, including: Performance of reconciliations. Exception handling, investigation of significant variances, and effective resolution of reconciliation breaks and ad hoc challenges. Monitoring of the operations mailbox and timely execution of stakeholder requests. Take responsibility for daily operational activities. Liaise with stakeholders, run daily operational activities, receive and execute requests promptly. Ensure timely and accurate recording of transactions. Liaise with stakeholders to keep them fully apprised of the progress of queries. Reconciliation of trade and fund dealing activity, corporate action and Proxy voting management, cash management and spot FX instruction, reconciliation of cash, positions, and performance. People: Share and transfer product, process, and systems knowledge to colleagues. Collaborate and work with internal teams to deliver required service levels. Ensure achievement of own performance objectives. Share information with other team members regarding successes, issues, trends, and ideas. Participate in own professional development and career path. Ideal Qualifications BCom (Hons) preferred or appropriate finance qualification. Ideal Experience 2-5 years of experience in a related role within the financial services industry (preferably experience working in operations in the fund management industry). Experience with reconciliations and cash management. Relevant computer skills and system experience. Experience in a programming language would be advantageous, but not required. Knowledge of working with custodians would be advantageous. Relevant market knowledge. Competencies and Desired Attributes Strong analytical skills and attention to detail. Ability to problem-solve. Ability to work independently (self-starter) and collaboratively in a fast-paced environment. Proactive: Takes initiative to anticipate and address issues before they arise. Detail-Oriented: Ensures accuracy and thoroughness in all tasks. Output-Focused: Demonstrates a strong commitment to understanding and meeting the needs of stakeholders (internal or external). Collaborative: Works effectively in managing relationships with both internal teams and external stakeholders and service providers, fostering strong relationships. Exceptional verbal and written communication skills, with the ability to engage confidently with teams and stakeholders. Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word). Location: Bellville. Salary offered: R25 000-R30 000 CTC per month, depending on experience. Type: Full time permanent position, based in office. Please apply online and if you are a suitable candidate, ARVO recruiters will be in contact. Please consider your application unsuccessful if you are not contacted by ARVO recruiters within 4 weeks of applying.
