time left to apply End Date: December 8, 2024 (4 days left to apply)
job requisition id R25934
Job DescriptionTo provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations.
Dialer managementCampaign and leads distributionDialer MIS – campaigns, staff optimization, capacity planningIT/system related role to support collections/sales/operations functionContribute to the delivery of business results (e.g. cash collected, leads converted) through dialer campaignsDeliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutionsDevelop campaigns and load onto dialer to drive collections/sales/operations strategy within agreed turnaround times and deadlinesMinimise dialer and agent downtime by planning effective campaigns with appropriate workload and balancing of workload between collectorsProduce accurate MIS to develop campaigns and track dialer performance, track campaign progress and provide feedback.Ensure that poor data integrity does not compromise campaign efficiencyManage own development to increase own competenciesJob DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 08/12/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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