Red Ember Recruitment is looking for a Operations Administrator in Geroge to join a Dynamic company: Quote and invoice for all deliveries done by the drivers.
Technical travel for technicians billed where necessary.
Capture and analyses the technicians' kilometre claims.
Attend to customers queries telephonically and via e-mail address.
Update all jobs on Enterprise including all detail.
Close job cards on Enterprise.
Submit weekly and/or monthly packs.
Ensure calls are accurately closed within SLA.
Establish and maintain a healthy and professional relationship with customers and all suppliers.
Submit reports as required.
Conduct weekly car inspections.
Responsible for all vehicles i.e.
booking of services, license disks etc.
Services for vehicles cannot be missed.
Capture details of outlook accurately.
Dispatch technician within SLA timeframes.
Plan routes to reduce km and cost.
Prepare and distribute quotes for all repairs done by the technicians/engineers.
Update and capture job cards on Enterprise accurately and timeously.
Capture the stock data onto database and ensure stock counts happen when required.
Any other lawful and reasonable instruction issued by Management.
Any other adhoc duties that you may be asked to do from time to time.
Ensure the technicians abide by 60% or higher score on CarTrack report.
Ensure warehouse is clean and tidy and according to standard.
Submit petty cash on time and correctly.
Log your calls for clients, the App Sheet needs to be checked every 2 hours, so that reference numbers can be submitted as a reference for calls logged. This needs to be closed off within 2 hours of the call having been logged by the client.
Log your calls for Unilever on the Dashboard, this needs to be checked every 2 hours, so that reference numbers can be submitted as a reference for calls logged. This needs to be closed off within 2 hours of the information appearing on the Dashboard.
Draft schedules and routes for Engineers and Technicians to maximize time and income.
Drive income-based planning.
Plan routes efficiently to reduce km/call.
Management and/or superiors may from time to time assign additional duties to you that must be carried out in a professional working manner.
Management reserves the right to amend or alter this job description and the employee's specific tasks, within the generally agreed appointment from time to time and can give any lawful instruction, according to the growing needs of the company.
Requirements · Matric · Experience within logistics/operations logistics · 2 – 3 similar role.
· Quote and invoice experience.
ZR_1763_JOB
