Operational Support Specialist (It)

Operational Support Specialist (IT)Location: Western CapeOur client in the IT industry is looking for an Operational Support Specialist.Key ResponsibilitiesAnalyze and examine current systems, the effectiveness of systems and assist management with information regarding the feasibility of systems.Talk to users and gather requirements.Produce specifications for new or modified systems.Support clients in administering defects and incidents within the system production environment.Implement new systems.Follow up on testing defects.Provide support to other business areas and external teams.Prepare user manuals, functional descriptions, and update existing documents.Interact with different companies.Liase with clients and handle queries.RequirementsValid Driver's License with own transport.Certificate / Diploma in Business Analyst.IT or Software experience.Working experience in Bank Collections (e.g. Debit orders).Working experience with Payroll Collections.Analytical thinking.Willingness to learn from other team members and value feedback.Ability to handle multiple assignments.Thorough understanding of the Bank Collections process.Must understand and speak English fluently.Attention to detail.Ability to meet deadlines and handle priority changes as circumstances dictate.Strong problem-solving skills.Able to work independently.Must be available immediately.Must be willing to work on pre-determined Saturdays.Send your CV and latest pay slip to ****** 2023-05-06
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