Apply by: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here!. Once you have completed the above, finalize your application by clicking apply below. Purpose Statement To play a critical role in enabling the performance of teams across Business Support, providing tactical and operational systems support through monitoring and reporting to ensure systems remain stable and reporting is accurate, minimizing downtime and maximizing departmental performance. Experience Min: 3-4 years working experience in an operational environment with 1-2 years in a dialler or call centre environment and/or reporting and/or workforce planning. Experience with utilising Microsoft Excel. Ideally: Collections experience and understanding of analytical responsibilities or experience with predictive diallers. Qualifications (Minimum) Grade 12 National Certificate / Vocational. Qualifications (Ideal or Preferred) A relevant tertiary qualification in Information Technology or Business Management. Knowledge Min: Dialler software, including technical knowledge of business support systems. The business environment in the context of service providers. Client Engagement and Support policies and procedures. Ideally: Understanding of Capitec Bank's internal environment and processes. Debt collection processes. Credit Risk Management. Retail Credit Industry. National Credit Act (NCA). Regulations relating to predictive diallers. Contact centre software tools. Technical knowledge of telecom hardware. Cloud service knowledge on platforms such as AWS Connect and Salesforce. Relevant Capitec policies. Skills Analytical Skills. Attention to Detail. Communication Skills. Computer Literacy (MS Word, MS Excel, MS Outlook). Decision Making Skills. Interpersonal & Relationship Management Skills. Numerical Reasoning Skills. Planning, Organising and Coordination Skills. Problem Solving Skills. Reporting Skills. Conditions of Employment Clear criminal and credit record. Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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