We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above, finalize your application by clicking apply below.Responsibilities:To play a critical role in enabling the performance of teams across Business Support, providing tactical and operational systems support through monitoring and reporting to ensure systems remain stable and reporting is accurate and to minimize downtime and maximize and optimise departmental performance.ExperienceMin:3-4 yrs. working experience in an operational environment with 1-2yrs dialler or call centre environment and or reporting and or workforce planningExperience with utilising Microsoft ExcelIdeally:Collections experience and understanding and analytical responsibilities or experience with predictive diallersQualifications (Minimum)Grade 12 National Certificate / VocationalQualifications (Ideal or Preferred)A relevant tertiary qualification in Information Technology or Business ManagementKnowledgeMin:Dialler software, including technical knowledge of business support systemsThe business environment in the context of service providers.Client Engagement and Support policies and proceduresIdeally:Understanding of Capitec Bank's internal environment and processesDebt collection processesNational Credit Act (NCA)Regulations relating to predictive diallersContact centre software toolsTechnical knowledge of telecom hardwareCloud service knowledge on platforms such as AWS connect and SalesforceSkillsAnalytical SkillsAttention to DetailCommunications SkillsComputer Literacy (MS Word, MS Excel, MS Outlook)Interpersonal & Relationship management SkillsNumerical Reasoning skillsPlanning, organising and coordination skillsReporting SkillsConditions of EmploymentClear criminal and credit recordCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
#J-18808-Ljbffr