Operational Support Analyst

Job title : Operational Support Analyst
Job Location : Gauteng, Centurion

Deadline : January 04, 2025

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Requirements Degree/ Diploma in Information Systems or related qualification will be desirable At least 2 years working experience in Operational support role Experience in basic MS SQL Server and JIRA application Experience in process analysis and documentation (Visio / business process management solutions) Advanced analysis skills and problem-solving ability Momentum product house background or strong understanding thereof essential
Duties & Responsibilities Provision of on-going support on applicable systems and processes Manage associated errors and exceptions, new requirements. Log system errors and problems with IT Team and manage the resolution thereof Test and implement new versions of various applications and systems as released internally Manage and maintain integrity and technical aspects of databases and systems including assistance with  disaster recovery and business continuity planning Daily business and team support Investigate and resolve application and contractual errors and queries within the SLA time Identify potential system and data risk Regular system integrity checks Perform a project manager role on smaller projects / work together with a project manager on bigger projects

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