Operational Specialist - Retirement Fund Administration Location:Type of employment: Full-time
Company OverviewNMG Benefits provides consulting, actuarial, and administration expertise in the healthcare and retirement fund environments and extends to financial planning for individuals. This allows NMG to provide end-to-end solutions across the healthcare, retirement fund, and financial planning needs of employers and their employees.
We urge our clients to look at their employee benefits through an actuarial lens. Our goal is to ensure that the common contract between employer and employee – which sets out expectations of performance – is underpinned by informed policies that encourage productivity, loyalty, and an engaged employee but at the same time protects the future financial security of institutions that employ people.
At NMG, the leadership and staff realize that we have been placed in a position of privilege and trust to manage the well-being of our client's financial futures. We are extremely proud that more than 50 blue chip South African companies trust our advice and implement our recommendations.
Role OverviewThe Retirement Fund Specialist is responsible for the checking, processing and auditing of specific tasks and processes. The specialist supports the management team to meet service level agreements and mitigate risk.
Duties and ResponsibilitiesKey Performance Objectives: The checking and processing of investments and disinvestments.Checking and approving of claims, renewals, year-ends, benefit statements and daily pricing of investment transactions where needed.Responding to all queries and escalations efficiently and independently.Assisting with any audits, e.g., ISAE3402, internal and fund audits.Investigating and correcting records when needed.Managing and allocation of all individual and section 14 transfers (including ROT submissions).Preparing and checking all types of statements and admin reports.Installation of new funds and conversions.Managing and activating all types of member switches.Management of all rule amendment and rate changes on the system.Linking, Debtors & Creditors, unpaid/unclaimed fees, and balancing.Any other adhoc task identified by the manager when needed.Monthly home loan reconciliations.Quarterly unclaimed/paid-up FSCA submissions.MonitoringTeam should be 100% compliant with the style guide.Team should be 100% compliant with legislation.Team should be 100% compliant with company processes and procedures.Team should be 100% compliant with service level agreements.Use of task control to measure turnaround times.Audits to be done of work quality and accuracy.Customer FocusEffective verbal and written communication.Putting the client first.Professionalism.Meeting turnaround times.Ability to deal with high-level client queries/complaints.Note: Your manager can change your tasks at any time based on the need of the business. QualificationsAny tertiary qualification or working towards one.
ExperienceAt least 3 - 5 years experience in the financial industry.Advanced Excel experience.Ability to work with all Microsoft applications.Computer Skills.Extremely analytical skills.Interpersonal Skills.Time Management.Problem Solving Skills.Verbal and Written Communication Skills.Able to work independently.Strong level of responsibility and accountability.The NMG SA Group of Companies are authorised financial service providers t/a NMG Benefits.
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