Operational Specialist – Card Ops

Operational Specialist – Card Ops Apply locations: Cape Town, Johannesburg
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: JR-61502
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description ROLE OVERVIEW Operational execution specialist within the multi-disciplinary Payment, Card and Product Backoffice Team. This includes operational support for Mastercard.
KEY RESULT AREAS Second line support to customer queries for card transactionsCard and chargeback processing reconciliationsInvestigation and resolving of all unreconciled itemsRemediations (investigate and resolve) on behalf of customers and/or on behalf of the bank in terms of card authorisations for declined transactionsCard related queries and remediations (investigate and resolve)Product support in terms of fees, interest and rate calculations and exceptionsCard related processing exceptions and disputesProvide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post deployment checks)Operations reporting daily and monthly management reportsParticipation in all internal and external audit reviewsTrouble shooting and incident management resolutionTraining support to first-line customer service teamEnsure all operational processes and execution are compliant with industry regulationsROLE REQUIREMENTS Knowledge and Skills Computer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS TeamsFinancial and accounting knowledge – understanding basic financial accounting and financial principlesKnowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)Personal Attributes Independent self-starter who also works well in a team-environmentAdvanced written and verbal communication skills, able to translate payment concepts into general business concepts.Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.Be Sharp, Analytical and thoughtful.High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously.Should be able to work in flexible environment and setup for hybrid working.Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.Flexible and an ability to deal with ambiguity and continuous changeDetailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirementsEducation and Experience Tertiary education in the form of a degree (NQF7 or above in financial, business, science or engineering)Minimum 3 years' work experience in card operational related rolesA good understanding of the technology and commercials that support CardComprehensive knowledge of payment systemsWorking operational experience with Mastercard and/or Paymentology will be an advantageThe appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit. ResponsibilitiesProvide resolution support to operational specialist support staff to assist in making judgment calls where risk assessment of situations is necessary.Solutions AnalysisAnalyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
Knowledge ManagementImplement policies and processes, collect best practices, write case studies, and deliver internal knowledge-sharing sessions to capture and share knowledge among colleagues on project/program outcomes and innovative practices and to support the practice.
Financial Risk ManagementCarry out the financial risk management process within a specific area or operation, maintaining alignment with risk tolerance policies.
Operational ComplianceIdentify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
Document PreparationOrganize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.
Data Collection and AnalysisCollate and analyze data using preset tools, methods, and formats. Involves working independently.
Information and Business AdviceResolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.
Regulatory and Compliance ManagementInvestigate standard incidents using current regulatory and compliance processes, systems, and procedures, and take action to solve immediate compliance issues. Advise more senior colleagues on more complex problems.
Personal Capability BuildingDevelop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Operations ManagementSupervise others working within established operational systems.
Skills Action Planning, Analytical Thinking, Computer Literacy, Current State Assessment, Data Compilation, Data Interpretations, Data Management, Data Modeling, Digital Literacy, Document Management, Evaluating Information, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications
Competencies Collaborates, Courage, Ensures Accountability, Financial Acumen, Instills Trust, Manages Complexity, Optimizes Work Processes, Organizational Savvy
Closing Date 09 January 2025, 23:59
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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