Are you motivated to deal with unforeseen situations and adapt? Are you passionate about creating new processes? Are you comfortable digging into business and technical requirements, as drilling into metrics development and reporting? Then this is the position for you!We are looking for an Operational Excellence Manager. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that spans the entire company. You will be the subject matter expert for our Fulfilled by Amazon fulfillment channel (FBA). The successful candidate will be a self-starter, have attention to detail, great communication, and will be comfortable working with multiple sources of information and business areas to make related services a success.You will be responsible for executing manual processes in the short-term while aligning a process for the mid-term and supporting the product team to design long-term and automated solutions. You will also be responsible for seller experience improvements by implementing, supporting, and managing operational initiatives. You will navigate across different business areas to solve issues, anticipate the need for new solutions, and develop and optimize support tools.You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities to scale in a new geography. This means you are able to roll up your sleeves, dig in, and get the job done.Key Job ResponsibilitiesLead investigation and root cause resolution for seller issues and key programs.Analyze large data sets to arrive at specific problem statements around partner experience/program related issues.Create and implement SOPs for execution on a weekly basis to solve critical partner experience problems. Work to submit product ideas to drive SOPs at scale.Report program metrics and draw insights on key patterns/problems.Develop forecasts to help plan fulfillment related processes.Knowledge in SQL.Experience with process improvements and SOP executions.Experience in Fulfillment, Supply Chain, Logistics, or eCommerce.Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
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