My client is seeking a seasoned Operational Credit Control Manager that will lead and manage the Accounts Receivable/Debtors Division to oversee and optimize credit operations while ensuring financial control and team excellence. This role requires strategic planning, problem-solving, and customer-focused execution to meet organizational goals.This role is based in Observatory, Northern Suburbs, Cape Town.Key Responsibilities:Credit Operations & Financial Management:Analyse credit data, trends, and patterns using advanced tools like Power BI.Implement and monitor credit policies, ensuring compliance with standards.Manage cash flow, debtor performance, and ensure accurate financial reporting.Plan and control staffing levels and resource allocation for operational efficiency.Planning & Problem-Solving:Develop and revise long-term and short-term operational strategies.Anticipate challenges, set priorities, and allocate resources effectively.Improve operational systems to enhance efficiency and align with objectives.Team Leadership & Supervision:Supervise and monitor staff performance, ensuring task completion to set standards.Conduct appraisals, provide coaching, and support personal development.Motivate the team, fostering cooperation and a strong team spirit.Customer & Stakeholder Engagement:Provide professional and timely communication to customers.Address and resolve disputes, ensuring customer satisfaction and retention.Liaise effectively with managerial, supervisory, and clerical stakeholders.Monitoring & Reporting:Check accuracy in records, ledgers, and financial reports.Evaluate systems, schedules, and adherence to operational objectives.Deliver routine and critical updates to management and staff.Decision-Making & Emergency Management:Make critical decisions under pressure, ensuring business continuity.Allocate resources and initiate actions during unexpected situations.Qualifications & Skills:Education: Credit Management 3 Certificate or Finance Diploma/Degree.Experience: 8+ years in credit and financial management, with leadership exposure.Technical Skills: Proficiency in Power BI, advanced Excel (pivot tables, VLOOKUP), and MS Access.Strong attention to detail, analytical thinking, and planning abilities.