EMPLOYMENT TYPE : PermanentSECTOR : Information Technology (IT)BASIC SALARY : Market RelatedSTART DATE : A.S.A.P / ImmediateREQUIREMENTS:Matric (Grade 12)Vendor ESSN hardware product technical certifications are essential (Dell, HP & Cisco) Min 5 Years Working Experience (IT and hardware and software)Software Certifications (Microsoft, Adobe, VMware. etc.)CompTIA Certification A+ & N+MCP or MCSECertificate or Diploma in Information Technology5 years of IT hardware and software support experienceDUTIES:Assisting clients through monthly call reporting.Client Liaison: Communicating effectively with clients to comprehend their IT system requirements, assessed through customer feedback.Customer Service and Account Management: Managing and supporting client accounts to foster long-term partnerships, evaluated during account reviews.Client Relationships: Building and sustaining client relationships for repeated business, assessed through customer feedback.Understanding the company's value proposition, product range, and services, reviewed during management evaluations.Training & Certification: Attending mandatory training sessions to enhance skills on Servers, Storage, and Networking products, with the completion of relevant certification exams, tracked through regular skills training and testing.Support Service SLA Agreements: Ensuring support for Service Level Agreements, including extended warranties, evaluated during account reviews.Participating in monthly KPI sessions to review personal performance and establish action plans, tracked through KPI reviews.Presentation: Representing oneself and the company professionally, aligning all documentation with company standards, assessed during management reviews.HOURS:Monday to Friday (08h00 to 16h30)