Onsite Support Technician

EMPLOYMENT TYPE : Permanent SECTOR : Information Technology (IT) BASIC SALARY : Market Related START DATE : A.S.A.P / Immediate REQUIREMENTS: Matric (Grade 12) Vendor ESSN hardware product technical certifications are essential (Dell, HP & Cisco) Min 5 Years Working Experience (IT and hardware and software) Software Certifications (Microsoft, Adobe, VMware. etc.) CompTIA Certification A & N MCP or MCSE Certificate or Diploma in Information Technology 5 years of IT hardware and software support experience DUTIES: Assisting clients through monthly call reporting. Client Liaison: Communicating effectively with clients to comprehend their IT system requirements, assessed through customer feedback. Customer Service and Account Management: Managing and supporting client accounts to foster long-term partnerships, evaluated during account reviews. Client Relationships: Building and sustaining client relationships for repeated business, assessed through customer feedback. Understanding the company's value proposition, product range, and services, reviewed during management evaluations. Training & Certification: Attending mandatory training sessions to enhance skills on Servers, Storage, and Networking products, with the completion of relevant certification exams, tracked through regular skills training and testing. Support Service SLA Agreements: Ensuring support for Service Level Agreements, including extended warranties, evaluated during account reviews. Participating in monthly KPI sessions to review personal performance and establish action plans, tracked through KPI reviews. Presentation: Representing oneself and the company professionally, aligning all documentation with company standards, assessed during management reviews. HOURS: Monday to Friday (08h00 to 16h30)