Onsite Support Technician

Position: Onsite Support Technician
Salary: Market related
Location: Sandton, Johannesburg
Job type: Permanent
Industry: Information Technology
Reference Number: CWR.IS.OST.12062024
COMPANY DESCRIPTION:
Our client is a multi-vendor, value-added solutions provider with branches in Johannesburg, Durban, and Cape Town offering Managed IT Services. They are looking for an Onsite Support Technician to join their branch in Sandton, Johannesburg.
JOB DESCRIPTION:

Support ESSN – Enterprise software, servers, storage, and networking products to existing and potential clients.
Support SLA's to existing and potential clients.

MAIN DUTIES & RESPONSIBILITIES:

Provide telephone, face-to-face, and online support to clients.
Client liaison and communication to assist and resolve the client's IT system requirements within the agreed SLA's.
Provide customer service and manage accounts to retain a long-term business partnership.
Provide a high level of product knowledge to understand the company's value proposition, product range, and service requirements.
Training and certification will be mandatory as prescribed by the company.

EDUCATIONAL REQUIREMENTS:

Grade 12
A+; N+ – MCP or MCSE or IT Diploma

EXPERIENCE AND SKILLS REQUIRED:

5 years working experience in a similar environment.
Ability to learn and update IT knowledge.
Effective communication skills with clients.
Maintain a corporate image.
Attention to detail.
Ability to understand the client's urgent needs to achieve optimum service.

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:
Application Link
POPIA
By submitting your CV, you confirm that:

We may retain your personal information in our database for future matching.
We may contact you when suitable opportunities arise.
The information you have provided to us is true, correct, and up to date.

We endeavor to reply to each application; however, should you not hear back from us within 14 days, please consider your application unsuccessful.
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