Onsite Sla Technician

Details of the offer

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, the global leader in access solutions. We reimagine how people move through a safer, more open world with ease. If you've ever walked through an automatic door, stayed in a hotel, or gone through passport control, you've probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. We have a fantastic opportunity available in Traka Africa for an Onsite SLA Technician in the mining sector.Purpose of the RoleAn Onsite Traka Technician needs to perform several tasks set out to them on a task system. This role requires interaction with stakeholders with the ultimate result to drive maximum productivity and client centricity. An onsite Traka Technician will be required to work with explosives key management and locks (Cliq, Traka, and Videx), pulling reports and providing onsite support to the customer the technician is allocated to. Monthly inspections, analyzing, and troubleshooting systems and equipment are required. Repairs will be done based on inspection sheets. After-hour calls and support must be adhered to. Reading repair manuals and liaising with other professionals are also necessary. The technician will be required to work shifts, namely Morning shift and Night shift.What you will do…The main duties of this role include, but are not limited to:Installation (if Required):Installation and replacement of Traka Equipment and peripheralsSetup, assemble, test, and configure Traka Hardware and SoftwareFollowing direction of the Project / Installation ManagerMaintenance and submission of accurate paperwork and documentationCustomer communication throughout the jobInstalling conduit, coring, or trenchingInstalling/pulling cable and wireMounting panels, field devices, computers, power suppliesProgramming, set-up, and testing systemsTesting and inspectionsSafe operation of basic electrical reticulationUnderstanding wire crimping and installing basic plugsBasic use of hand toolsSupport:Hardware Support:Preventative Maintenance – Monthly visit for all covered systems itemsMaintenance of all Traka variants, Key management systems, and lockersPhysical check on Traka locks and explosives cars/cassettes and surface boxes.Installation and replacement of Traka hardwareSetup, assemble, test, and configure Traka systems.Competent use of tools and associated electrical tools such as drilling machines, electric screwdrivers, etc.Cleaning of control boards (dusting off and disconnecting all connections, cleaning of connector points with electrical cleaner)Cleaning and testing of all data fobs (includes all grooves)Cleaning and testing of all connector strips and solenoids (positive and negative connection screws)Cleaning and testing of Cabinet Frame and hingesChecking cabinet hinges (health condition)Cleaning of cabinet Perspex (polycarbonate or steel) doors (Cracks/Damage needs a replacement)Alignment of door switch and solenoidCleaning and testing of Cliq lock and keyCleaning and testing of Cliq key batteryTesting of cabinet backup batteryCleaning and testing of network points and connectorsEmergency release of keys in case of an emergency (emergency document to be completed on site)Cutting of current security seals (replacement will be required)Physical check on control boards including cabinet control board, interface boards, and strip connector boardsPhysical check of keypads and readersPhysical check on all screens and touch screensPhysical check on all ribbon cables and wiresPhysical check on all jumper blocks and dip switchesCleaning and servicing (oil) Cliq locks and keysCleaning and servicing of mechanical and electrical Abloy locksCleaning and servicing of Abloy switch locks (Cylinder and key)Software Support and Customer Support:Daily report (Production Managers, Mine Overseers, shift supervisors, Safety Department)System ReportsStandard key reportOverdue keys (Engineers, GEs, Foremen, Explosive Coordinators)Report to the mine before night shift ends to resolve issuesHelp miners and operators before shift startEmail SupportTelephone SupportRemote SupportSupport logging on the support siteResearch/problem solvingObtaining relevant signatures for invoicesFollow-up on outstanding ordersDeliveries to be handled at storesSubmission of invoicesCompleting and submitting User access formsCompleting and submitting cabinet layoutsOnsite trainingPhysical check on all software and communications from hardware to softwareCompleting and submitting maintenance checklistsSubmitting quotations on repairs from maintenance checklistsFollowing up on outstanding orders from maintenance checklistsCompleting UAR (service) reportsProgramming of Cliq keys as per completed approved formsFrequent checks on Traka 16bit, Traka 32, Traka touch, Traka web software versions and updates where applicableDiagnostics test on Traka TouchProfessional Qualifications and ExperienceProven experience as a low voltage technician or similar roleExperience with LAN/WAN networksThorough knowledge of computer systems and IT componentsExcellent troubleshooting skillsExceptional organizing and time-management skillsMining Experience will be an advantageUnderground work will be an advantage2+ years' experience in computer networks and systems maintenanceExcellent written and verbal communication skillsGood interpersonal skillsAttention to detailGood problem-solving skillsCommunication and reporting skillsSoftwareBasic understanding of Windows-based computers and softwareBasic understanding of what a database isBasic understanding of networkingUnderstanding how to use a search engineSQL Db experience and knowledgeGood knowledge of internet security and data privacy principlesProficient in database programming and software installationEssential QualificationMetric and Code 8 Drivers LicenseKey Competencies and Personal AttributesIdentify and solve problems independentlyPlan and organize effectivelyResolve complex issues to successful outcomes with minimal supervisionCollaborate effectivelyWork both independently and in a team environmentChange agentAble to do research/problem solving on provided ManualsTake initiative when requiredExcellent Communication/reporting skillsApplicationYou can submit your application by clicking 'Apply Now'. We will not consider applications received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.About UsFeaturing four times in Forbes' most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. Our goal is to help billions of people experience a more open world. We're proud to boast leading positions across Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors, and entrance automation.We are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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