a leading South African online retailer, is looking for a highly talented Online Shopping Assistant to join our team in Cape Town over the Festive Season.
(The festive period in eCommerce refers to a specific time of the year, typically spanning from late September through early January, during which there is a significant increase in shopping activities.
During this time we hire temporary online shopping assistants to support the increased workload)
At takealot.com, we're not just a company, we're a rapidly expanding innovator in the e-commerce space.
We're searching for individuals who are not only talented but also passionate, innovative, and eager to drive success.
If you thrive in a dynamic, fast-paced environment and are looking for a role where you can creatively contribute while tackling exciting challenges, we would love to have you on board.
You will report to the Customer Service Team Leader Your Responsibilities will include: Provide professional, timely, and accurate customer serviceAddress and resolve product or service issues by clarifying the customer's concerns; determine the cause of the problem and implement solutionsEngage with customers through phone, email, and live chatNavigate various software tools to achieve resolutionCollaborate with internal teams to address customer issuesTake full ownership of customer needs to ensure they are met as per our standard of being the most customer-centric company in Africa Desired Attributes: Strong customer focus with a commitment to delivering exceptional serviceCompetitive and driven to excel in a fast-paced environmentCurious, eager to learn, and open to new knowledge and experiencesHardworking, smart, and able to identify and solve problems effectivelyTeam-oriented, mindful of the impact of your actions on the teamEnergetic, emotionally resilient, and adaptable to change and ambiguityLogical problem-solving approach and capable of making sound judgmentsExcellent communication skills in English, both written and verbalTech-savvy with excellent typing and computer navigation skillsAccountable, with a strong sense of integrity and ownership Qualifications & Experience: National Senior CertificateMinimum of 6-12 months customer service experience is preferredFlexibility to work rotational shifts which include weekends, public holidays, and night shifts We seek to employ Extraordinary Minds, people who: is forthright but respectfulis an expert at doing, who can not only design but also executeis analytical, able to use data to make decisionsis competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hoursis passionate about the potential of e-commerce and delivering a world-class customer experienceis entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and fasteris able to think about problems from a business perspective using technical and product inputis curious and challenges the status quois innovative and enjoys iterationis collaborativewill be at the cutting edge of developing new concepts for takealot.com.thinks like an owner of the business.is SMART, has INTEGRITY and is HARDWORKING
