Requirements: Customer obsessed and what it means to deliver an exceptional service Competitive: Although innovation is important, GREAT requires a lot of work. Curious and Teachable: Always questioning the status quo, hungry for knowledge and experience no matter what they already know Hardworking Smart: Able to identify the root cause of a problem and solve it Comfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speed Collaborative and mindful of the impact of their actions on the team Energetic Emotionally resilient and comfortable with ambiguity and constant change Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome. Excellent written and verbal communication skills in English.Customer-centric, the ability to delight our customers. Accountable and responsible, has integrity, and takes ownership regardless of whose 'problem' it is.Ability to navigate the Internet, email, and chat to customers via Instant Messenger tools.Flexibility to work rotational shifts which includes weekends, public holidays, and night shift. Qualifications National Senior Certificate or HigherMinimum of 6-12 months customer service experience The Environment: employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. We are short on ego and high on output. We are doers and not only thinkers, it's all in the execution after all. We love what we do and what we are creating. We seek to employ Extraordinary Minds, people who: is forthright but respectful is an expert at doing, who can not only design but also execute is analytical, able to use data to make decisions is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours is passionate about the potential of e-commerce and delivering a world-class customer experience is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster is able to think about problems from a business perspective using technical and product input is curious and challenges the status quo is innovative and enjoys iteration is collaborative will be at the cutting edge of developing new concepts for takealot.com. thinks like an owner of the business. is SMART, has INTEGRITY and is HARDWORKING
