Online Sales - Ecommerce

Successful Distributors of high-quality home improvement (DIY), garden and pool care products and accessories is looking for a Sales Administrator for a contract role their offices. Contract period 6 to 8 months. Responsibilities: Processing of sale orders timeously (Data validation/capturing). Sales orders get processed automatically via EDI, but need to be checked and verified Ensure order corresponds with the ranging document (correct product for store) Ensure orders correspond with minimum order value (MOV) guidelines Ensure invoices are not issued for out-of-stock products Process and manage Claims and Returns Processing and managing of quotes for customers Monitoring customer portals for new orders, claims and stock levels. Back-order maintenance and liaising with client. This will include stock updates, etc. Ensure customers receive invoices via email Capture all unavailable or out of stock items Track order delivers and rejections Managing queries with stores and warehouses Provide support to the finance and debtors function Manage key operational reports and ascertain compliance with established key performance indicators Maintain customers, customer master files, and sales records up to date Schedule order extensions with replenishment department at store Create invoices and other customer-facing documents Communicate with relevant department buyers to prioritise certain orders or to plan opening orders for new stores or to assist with delivery date extensions Customer and sales support - pricing, stock holding, deliveries lead times, claims, returns, queries, MOVs, MOQs, rounding profile Provide support to Sales Manager, Key Accounts and other Sales Representatives