Online Fulfilment Coordinator
Be part of the exciting world of online retail! We're seeking a dedicated Online Fulfilment Coordinator to ensure our customers receive top-notch service from order to delivery.
The Opportunity:
As our Online Fulfilment Coordinator, you'll play a crucial role in our e-commerce operations, managing the entire process from when an order is placed to when it reaches the customer's hands.
What You'll Do:
Oversee the complete lifecycle of online orders
Provide excellent customer service via email, phone, and WhatsApp
Work alongside our Couriers and Brick-and-Mortar shops to offer the best service possible
Ensure accuracy in order details and customer information
Verify order details, including customer information and payment details
Manage inventory records and keep customers informed about product availability
Process invoices with precision
Coordinate with courier services to ensure timely deliveries
Support various aspects of the fulfilment process as needed
Deliver timely responses to customer inquiries and requests
Support the sales department with various administrative tasks as required
You'll Thrive Here If You:
Have experience in e-commerce operations or a strong interest in the field
Are comfortable communicating in both English and Afrikaans
Have a keen eye for detail and excellent organizational skills
Enjoy a fast-paced environment and can juggle multiple tasks
Are reliable, adaptable, and have a positive, can-do attitude
Possess good computer skills and are quick to learn new systems
Have a proactive attitude and take initiative in your work
What We Offer:
A collaborative team environment where everyone jumps in to help where needed
Opportunity to expand your skills in e-commerce operations and beyond
A dynamic culture where your contributions make a real difference
Chance to be part of a growing sector of the retail industry
Team Spirit:
We pride ourselves on our strong team ethic. Here, everyone rolls up their sleeves and pitches in where needed. If you enjoy a collaborative environment where you can learn and contribute beyond your core role, you'll fit right in!
The Essentials:
Matric/Grade 12 certificate
Reliable transport
Proficiency in computer applications (Excel, Outlook, etc.)
Ability to understand the FMCG Trade
Experience in operations or e-commerce is advantageous
Ready to dive into the world of e-commerce operations? Join our team and help bring the joy of online shopping to life!
Number of hires: 2
This position is available immediately. E-mail your detailed CV with salary expectation and contactable references to ****** with "Online Fulfilment Coordinator" in the subject line.
Only shortlisted candidates will be contacted. Please accept your application as unsuccessful if you do not receive feedback within 2 weeks of submitting your CV.
Job Type: Full-time
Pay: R12000,00 - R15000,00 per month
Experience:
Retail: 3 years (Preferred)
Application Deadline: 2024/10/31
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