Online Dc Administrator - Istore Menlyn Pretoria

Vacancy Details

Employer:Core Group
ABOUT THE COMPANY:
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

ABOUT THE ROLE:
This individual willactas the first point of contact for the E-Commerce team as well as customers in Cape Town.

Key Performance Areas:
Administration
Marketing and Customer engagement
Operations

Requirements
Matric
Degree/Diploma in Administration (Advantageous)
2-3 years customer service and administration
Background in hospitality and customer experience

Key Success Factors
Be meticulous and have great attention to detail
Presentable in appearance
Demonstrate trustworthiness within a customer service environment
Have the ability to analyse a situation and respond accordingly with a solution
Uphold all iStore values and behaviours
Accommodate flexible working hours
Ensure that every customer interaction is closed off
Display excellent time management skills
Ensure good understanding of all iStore / Online systems and processes
Good ability to problem solve, be creative
Willingness and desire to help
Make it personal but don't take it personally
Play a supportive role to teams
Read and understand all relevant work instructions