Online Concierge Specialist

Join our team as our Online Concierge Specialist and become the cornerstone of exceptional customer service delivery.
Elevate your career with us today!
Apply Here:  forms.gle/7p3Ujcs8A7JNaJUR6 Application Code: JAZZHR Responsibilities: -Manage client inquiries 24/7 via Live Chat, concierge email, and contact forms on the Concierge Landing Page.
-Provide timely and personalized responses, handling escalated issues with empathy and efficiency for swift resolution and client retention.
-Adhere to established escalation procedures, collaborating with the Concierge Team Manager for effective issue resolution.
-Proactively engage clients and agents to foster stronger relationships and gather feedback.
-Provide additional client support in the absence of Customer Success Managers.
Desired Qualifications: -Minimum 3 years of experience in customer service or administrative roles, preferably in a B2B environment.
-1-2 years of Virtual Assistant experience is required.
-Strong background in Customer Service is essential.
-Has Subject Matter Expertise in Customer/Client Support.
-Experience with eCommerce tools/software like LiveChat, Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk (preferred).
What We Offer: -$5USD per hour while you #WorkFromHome -Full HMO Health Insurance + Dental Coverage -Company Swag Kits: Get Exclusive Merchandise!
-Generous Paid Time Off -Performance and Recognition Bonuses -Holiday Pay & Year-End Bonuses Apply Here:  forms.gle/7p3Ujcs8A7JNaJUR6 Application Code: JAZZHR *We will only consider applications submitted through the provided Application Link.
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