Primary purpose of the job Providing proper patient care as per GPP (Good pharmacy practice) regulations. Mailbox management to ensure SLA and Urgent compliance. This includes but are not limited to: • Accurate capturing of new or repeat prescriptions, oncology, acute, chronic or private medication. • Accurate blind checking of claimed prescriptions and patient medication templates with the urgency of adding prescriptions to WIP and minimise script rejections. • Arranging and follow up on authorisation and provide relevant feedback • Compliance to SLA requirements by completing mailbox profiles, blind checking, action diaries and follow-up within required timelines. • Correct handling of paper claims submission and follow-up on payments where required • Attending to and responding in a professional manner to email messages, incoming calls or enquires received from patients, SPN's and management. • Handling of clinical discussions with patients and health care professionals or SPN's. • Assisting with tracking queries and pre-alerting deliveries. • Management of credit returns by correctly logging pick-up's and following up on return and credits • Ensuring stock care and stock management in terms of all short-dated stock, dormant stock, high value stock items and assisting with bi-annual stock take if and when required. • Attending to stat 30, stat 32 and stat 33 stock rejections • MML/MPR management and compliance where possible and applicable • Handling and validation of Section 21 and Patient Assisted programs (PAF) orders where required • Per patient item ordering on applicable high value or low-usage items • Claiming of all Gipap/Tipap scripts • Claiming of INV's received • Attending to OUT OF WIP notifications • Handling of rejections if required or if created by user. • Assisting administrator and pharmacist assistant in the cluster as and when required. • Attending SOP training and revision training • Compliance with Company Policies, Procedures and SOP's • Engagement with pharmacist assistants (clinical enquiries, training and coaching) • Responsible for Good Pharmacy Practice (GPP) and pharmacist code of conduct compliance in the cluster and department. • Compliance to the POPI regulations act • Profile maintenance • Training of new pharmacist within the cluster
Operational requirements
Completion of daily work according to level requirementAccuracy when blind checkingAttending to action diariesSLA complianceMML AdherenceCalls and emails received handled professionally and confidentially with accurate information provided in a time cautious manner.Queries appropriately followed up and finalized. Customer service and internal process compliance (Quality assurance) I IR intervention (QA, IPC, Stock returns log, other)Customer Satisfaction (Compliments)Focus on minimising errors and customer related complaintsSOP compliance 3. Staff behaviour Productive and available according to hours stipulated in contractESS management of leave according to company policies and requirementsEco time compliance with daily clocking procedures in according to company policies and requirementsTWB option used correctly by notifying manager and subsequently completing ESS process.Housekeeping compliance at 100% as per company expectation on quarterly audit. Grade 12 EXPERIENCE Minimum 2 years as a pharmacist, including internship and community service
Need to be registered at SAPC
Sound knowledge of Pharmacy Act
TRAINING REQUIRED Medipost APP system training, SLA training, company policies and procedures, computer literacy. MHRS on-line authorisation system, ESS, etc.
COMPETENCIES Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship building skills, able to work under pressure, adaptability, effective time management, detail orientated.
2.3 Specific Requirements/Other important information Focused and responsible
Sense of urgency to nature of the job
Availability to assist with creating or updating processes to improve efficiency
Attending Inter-departmental training sessions
Willingness to provide inter-departmental assistance if and when needed (WIC/Order processing/Call centre/Production)
Willingness to work overtime if required by manager.
Completing of compulsory CPD activities and involvements a Tutor
Group pharmacist-initiated activities, mentoring and training of Pharmacist assistants
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