As an Onboarding and KYC Specialist at Ozow, you will play a crucial role in ensuring a seamless onboarding experience for our merchants, compliance with regulatory requirements, and mitigating financial risks associated with our fast-paced fintech payments operations. You will be responsible for conducting in-depth customer and merchant due diligence, verifying customer identities, and monitoring ongoing merchant relationships to maintain the integrity of our platform. This role requires a keen eye for detail, strong analytical skills, and the ability to work in a dynamic and rapidly evolving industry.Responsibilities:Onboarding:Manage the end-to-end onboarding process for new merchants, ensuring all necessary documentation and information are collected and verified.Conduct comprehensive KYC reviews of new customers and merchants to verify their identities and assess the level of risk they pose to the company.Review and analyze customer and merchant-provided documentation, including identification, financial records, and business documentation.Enhanced Due Diligence (EDD):Identify high-risk customers and merchants and perform enhanced due diligence in accordance with regulatory guidelines across Ozow's various products.Investigate and document the source of funds and purpose of transactions for high-value or suspicious activities.Regulatory Compliance:Stay up-to-date with evolving regulations and ensure that Ozow's KYC procedures are in compliance with relevant laws and guidelines.Assist in developing and implementing KYC policies, procedures, and training programs for employees.Ongoing Monitoring:Continuously monitor customer transactions and profiles to detect and report any suspicious or unusual activity.Conduct periodic reviews and updates of customer and merchant information to ensure accuracy and compliance.Assess and assign risk ratings to merchants based on their profiles and activities.Report any significant risks or potential breaches to the Compliance team and management.Reporting:Prepare and submit reports to the Head of Legal and management broadly as required.Collaborate with internal teams to provide insights and data related to KYC activities.Customer and Merchant Communication:Communicate with customers and merchants to request additional information or clarification when necessary.Handle customer inquiries related to KYC processes and compliance.Utilize KYC software tools and databases to facilitate efficient customer verification and monitoring.Requirements:A bachelor's degree in law, finance, business, or a related field.Minimum of 5 years of experience in KYC/AML compliance in the fintech, banking, or financial services industry.Knowledge of regulatory requirements specific to card acquiring and payment processing.Strong understanding of KYC/AML regulations and industry best practices.Proficiency in using KYC software and databases.Excellent analytical and investigative skills with a sharp attention to detail.Strong communication and interpersonal skills to interact effectively with customers, merchants, and internal teams.Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and requirements.Commitment to maintaining the highest standards of integrity and confidentiality.In office perks:Healthy breakfast, lunches, and snacks (Cape Town)Healthy lunches and snacks (Johannesburg)Monthly socials (Cape Town and Johannesburg)On-site Barista (Cape Town and Johannesburg)Ozow Library (Cape Town)Perks for South African based employees:Medical aid subsidy (permanent staff)Group Risk Insurance (permanent staff)Generous paid annual leaveEmployee Health and Wellness AssistanceLearning and Development opportunitiesCommunity initiativesQuarterly team retreats and annual company retreatsEmployee giftingAccess to cutting edge technologyOur Employee Value Proposition:Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.Ready to be exceptional? Apply now!
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