OMF Client Relations Consultant (Khayelitsha) Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionThe Old Mutual Finance Client Relations Consultant provides telephonic and face-to-face service to customers. Adheres to service and quality standards. Adheres to business, process and compliance rules. Moderate to high level of technical knowledge. Multi skilled across product and process relevant to the business area.Client Service DeliveryProvides telephonic and face-to-face service to customers.Informs clients of requirements and procedures.ComplianceAdheres to business, process and compliance rules.MarketingMarkets OMF service and products to individual clients.Builds, develops and maintains a pipeline of new and existing clients.Generates leads.Personal EffectivenessAccountable for individual operational and sales targets and service delivery through own efforts.Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.Continuously broadens individual skills.Collaborates effectively with others to achieve personal results.Accepts and lives the company values.Quality AssuranceEnsures quality and correctness of application information captured.Adheres to service and quality standards.Relationship BuildingMaintains relationships with internal and external stakeholders.Minimum RequirementsMatric or equivalent RPL.Business Degree/Diploma advantageous.2 years Customer Service experience.Multilingual advantageous.SkillsEducationMatriculation Certificate (Matric) (Required)Closing Date14 November 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.All prospective employees are required to disclose their vaccination status as part of the recruitment process.Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.The Old Mutual Story!
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