Job OverviewBusiness Segment: Corporate & Investment BankingLocation: Johannesburg, ZAJob Type: ContractJob Ref ID: 80435730A-0001Date Posted: 11/15/2024Job DescriptionTo provide comprehensive and accurate investigation, diagnosis, and resolution of all client inquiries, requests, compliments, and complaints to maintain a positive client experience and minimize risk and losses to CIB.QualificationsMatric. Diploma or DegreeField of Study: Business Commerce, Consumer ServicesExperience Required3-5 years experience with general client services or operations support capability with proficient technical experience and product knowledge.Experience resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders.Proficient knowledge or exposure to Banking products, services, and channels.Knowledge of dealing with Billings & Issuing of invoices.Behavioral Competencies:Adopting Practical Approaches, Articulating Information, Challenging Ideas, Checking Details, Conveying Self-Confidence, Developing Expertise, Documenting Facts, Embracing Change, Establishing Rapport, Examining Information, Following Procedures, Interpreting Data, Managing Tasks, Meeting Timescales, Producing Output, Resolving Conflict, Showing Composure, Team Working, Thinking Positively, Upholding Standards.Technical Competencies:Banking Process & Procedures, Business Administration Skills, Client Knowledge, Client Relationship Management, Client Retention, Compliance, Continuous Improvement, Data Analysis, Data Management (Administration), Information Management, Product and Services Knowledge, Risk Awareness, Risk Management, Written Communication, BDS and Customer 1st, Basic Excel.
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