Officer, Fraud Risk Management

Job OverviewBusiness Segment: Personal & Private BankingLocation: ZA, GP, Johannesburg, Baker Street 30Job Type: ContractJob Ref ID: 80437105A-0001Date Posted: 1/6/2025Job Description:To attend to and act as an initial point of contact for all customer needs and service enquiries related to Risk and Fraud while adhering to the laid down processes and procedures to ensure mitigation of the risk and financial losses for both customers and Standard Bank South Africa.Qualifications:Type of Qualification: Secondary/High school/A levels/MatricField of Study: Not applicableExperience Required:Client CoveragePersonal and Private Banking1-2 yearsExposure in either Fraud or Risk.
Contact Centre experience would be an advantage.Additional Information:Behavioural Competencies:Adopting Practical ApproachesArticulating InformationChecking DetailsDocumenting FactsEmbracing ChangeExamining InformationFollowing ProceduresInteracting with PeopleManaging TasksTaking ActionThinking PositivelyUpholding StandardsTechnical Competencies:Active ListeningContact Centre Customer Relationship ManagementDifficult Calls ManagementElectronic Communications & DevicesInbound Phone StatisticsQuery ResolutionTelephone Caller HandlingVerbal CommunicationPlease note: All our recruitment processes comply with the applicable local laws and regulations.
We will never ask for money or any form of payment as part of our recruitment process.
If you experience this, please contact our Fraud line on +27 800222050 or ******
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