Officer: Customer Resolution (Uhmlanga)

Job title : Officer: Customer Resolution (Uhmlanga)
Job Location : KwaZulu-Natal,

Deadline : December 12, 2024

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Purpose Statement To process, investigate and resolve customer complaints and queries in an efficient manner  To provide a high level of service and improve the customer experience for Rental Finance customers Processing and managing of special daily debit orders
Experience Minimum:  2 years' experience in a complaint/query resolution capacity Customer care and service protocol (including telephone query resolution etiquette)
Ideal 2+ years banking experience, in a complaint/query resolution capacity Customer service experience and administration in a Business Services environment Exposure to BaNCS, Debit Card (Postilian), Credit Card systems (CQLS) advantageous
Qualifications (Minimum) Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred) Certification in Communication
Knowledge Minimum:  Knowledge of banking products Customer services principles Complaint / query resolution processes  
Ideal: Call centre processes, systems and procedures. Understanding of business services and banking products Good understanding of the entire MBL product and service range
Skills Communications Skills Attention to Detail Problem solving skills Influencing Skills Interpersonal & Relationship management Skills

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