Office Manager – Travel Industry (Ref: 104)

We are seeking a dynamic and experienced Office Manager to oversee our reservations team and support staff from other departments. The ideal candidate will have a strong background in sales, exceptional organizational skills, and the ability to manage day-to-day office operations efficiently. This role is pivotal in ensuring the smooth functioning of our office and the delivery of excellent customer service.
Key Responsibilities: Team Management: Supervise and lead the reservations team and other departmental staff.Conduct regular team meetings and performance reviews.Provide training and development opportunities to staff members.Drive sales targets and performance within the reservations team.Develop and implement sales strategies to increase revenue.Monitor sales metrics and prepare regular sales reports for the Head of Reservations.Office Operations: Oversee the general running of the office, ensuring a productive and efficient work environment.Manage office supplies and inventory, ensuring all necessary materials are available.Coordinate with external service providers and vendors as needed.Customer Service: Ensure high levels of customer satisfaction through excellent service.Address and resolve any customer complaints or issues promptly.Work closely with the reservations team to maintain and improve customer service standards.Administrative Duties: Handle administrative tasks such as scheduling, correspondence, and documentation.Ensure compliance with company policies and procedures.Assist in the planning and execution of company events and meetings.Qualifications and Experience: Proven experience as an office/reservations manager or in a similar managerial role.Strong background in sales and customer service.Excellent organizational and multitasking skills.Leadership abilities with a track record of managing and motivating teams.Proficient in MS Office and office management software.Strong communication and interpersonal skills.Ability to work independently and handle multiple tasks simultaneously.At least 5 years of management experience in the travel industry.Job Type: Full-time, Permanent, In-Office
Job FeaturesJob Category: Tourism, Travel

#J-18808-Ljbffr